Manitoba Public Insurance to reduce wait times for hail estimating appointments

Starting next week, Manitoba Public Insurance (MPI) is opening a dedicated hail estimating centre at its Physical Damage Centre in Winnipeg to make more appointments available for impacted customers.   

Severe spring weather continues to drive an increase in hail-related claims. In the past week, MPI has received more than 1,150 claims, building on the over 15,000 claims opened with MPI in 2023, the majority of which resulted from an August 24 storm in Winnipeg.

Beginning today, customers who have opened a hail claim with MPI but have not yet had an estimate appointment scheduled will be contacted directly via email or text message. They will be offered the opportunity to book an appointment at a date and time that works for them at MPI’s Physical Damage Centre, located at 1981 Plessis Rd. in Winnipeg.

MPI is prioritizing those who have been waiting the longest and will be contacting customers in the order their claims were opened.

“Last year, we experienced one of the most significant hail claim seasons in our Corporation’s history,” said Satvir Jatana, MPI’s President & CEO. “Customers have been patiently waiting for hail estimating appointments and given the recent storms, we are committed to making our services available as quickly as possible and in a way that meets their needs through this specialized service option.”

The temporary centre will have 70 appointments available each day and be open Monday to Friday from 8:30 a.m. to 4:30 p.m.

Customer impacts

Please note the following customer impacts, depending on the status of their claim:

  • Winnipeg customers who have opened a hail claim but have not yet had an estimating appointment scheduled will be contacted directly by MPI by email or text message in the coming weeks with details about how to schedule an appointment at the Physical Damage Centre.
  • Customers with hail estimating appointments scheduled at a Winnipeg MPI Service Centre should attend their scheduled appointment at the confirmed date, time and location. Customers with scheduled appointments who would prefer to reschedule for an earlier date at the Physical Damage Centre should email [email protected].
  • Customers with vehicles that have hail damage but have not yet opened a claim with MPI are encouraged to do so by using the online claim form or calling 204-985-7000 or toll-free at 1-800-665-2410.

There are no changes for customers who have opened hail claims and have appointments scheduled at MPI locations outside of Winnipeg.

Fiscal prudence leads to positive overall net income: 2022/23 MPI Annual Report

Manitoba Public Insurance (MPI) remains in a strong financial position to provide stable and affordable insurance rates to customers as reflected in the Corporation’s 2022/23 annual report, released today.

“MPI is pleased to have ended its 2022/23 fiscal year with a positive overall net income of $4.2 million as at March 31, 2023,” said MPI’s Board Chair Ward Keith. “The positive financial results were achieved despite inflationary pressures that impacted both claim costs and corporate expenses; and reflect the strength and effective management of the Corporation’s lines of business, including an overall Basic insurance rate decrease of nearly 6.6 per cent for the 2022/23 insurance year, made up of a 1.6 per cent overall rate reduction in addition to another five per cent premium discount.”

The total number of Autopac claims in 2022/23 rose by 2.1 per cent compared to the previous year. The Corporation’s total claims costs for the year were $1.2 billion, an increase of $164.6 million compared to the previous year. The ongoing impact of rising inflation on the cost of claims was a major contributor to the increase.

The Corporation’s Capital Management Plan continues to protect Manitobans by ensuring MPI is properly capitalized at or above legislated targets for each line of business. The Manitoba Public Insurance Corporation Act sets out the Corporation’s capital targets expressed as a Minimum Capital Test (MCT) percentage; Basic at 100 per cent, Extension at 200 per cent and Special Risk Extension at 300 per cent. As of March 31, 2023, MPI’s Basic MCT was 111 per cent, Extension MCT was 202 per cent, and SRE MCT was 386 per cent.

“The Corporation’s focus remains on fiscal prudence to maintain and control costs, which ultimately contributes to lower vehicle insurance rates for Manitobans,” said Keith. “I also want to recognize the commitment of MPI’s current executive team, and the hard work and dedication of all MPI employees who strive to provide exceptional service and value to Manitobans through the public insurance program.”

2022/23 Key MPI Numbers

  • Average number of Autopac claims reported per working day – 1,065
  • Total Autopac claims reported – 264,102
  • Third party liability bodily injury and Personal Injury Protection Plan injury claims reported – 12,185
  • Property damage claims reported – 251,917
  • Average Number of Autopac policies in force – 1,252,465

Announcement – President & CEO

The following statement has been provided by Ward Keith, Chair of MPI’s Board of Directors:

“Effective immediately, Mr. Eric Herbelin is no longer employed with Manitoba Public Insurance.

I am pleased to announce that Ms. Marnie Kacher has agreed to assume the role of President and CEO on an interim basis while the Board of Directors begins recruitment for a permanent leader.

Ms. Kacher has 12 years of experience with MPI, most recently serving as Vice President and Chief Operating Officer. In this role, she has had broad oversight of MPI’s Operations division, including all four of its lines of business. She is well respected by staff and stakeholders, and brings a welcome perspective on how MPI can continue to deliver value for the benefit of all Manitobans.

The Board will be undertaking a formal recruitment for a permanent President and CEO.”

Speed leads to 1 in 5 fatal collisions on Manitoba roads: MPI

As many drivers hit the road this Victoria Day long weekend, Manitoba Public Insurance is urging all Manitobans to slow down to avoid collisions – and potentially deadly consequences.

According to MPI data, speed is a contributing factor in more than one in five, or 21 per cent, of all fatal collisions that happen in Manitoba. While speeding is typically considered to be driving above the speed limit, it also applies when you drive too fast for weather, road or traffic conditions.

Additionally, a recent study completed by the Corporation found that during the summer months (May to September), approximately 13 per cent of vehicles travel at excessive speeds on highways throughout the province.

“We know May long weekend means the unofficial kickoff of summer for many Manitobans. While everyone wants to start the celebration at their cottage, lake or campsite with family and friends as soon as possible, speeding puts you and others on road at a higher risk for a serious collision,” said Satvir Jatana, MPI’s Chief Customer Officer.

Speed kills – and costs

The most tragic results of driving at high speeds can be collisions that lead to fatalities or injuries. Each year in Manitoba, an average of 17 people are killed because of speeding.

Drivers who choose this high-risk behaviour may also face other serious consequences, including:

  • Fines ranging from $181 to $1,620. Fines are doubled in construction zones.
  • Moving down levels on the Driver Safety Rating scale – increasing the cost of their driver’s licence and vehicle premiums.
  • Serious Offence Notices, and potential licence suspensions, which can be issued for speeding infractions of 50 km/h or more over the posted limit.

Tips to manage your speed

Follow these road safety tips to keep your speed in check this Victoria Day long weekend and throughout the summer:

  • Plan your route and give yourself enough time to safely reach your destination.
  • Use cruise control to avoid inadvertently going over the speed limit.
  • Maintain a safe following distance, which means a four-second distance in ideal driving conditions.
  • Remember when passing by a roadside emergency vehicle, you must move to the farthest lane from the scene whenever possible. In this situation, drivers also are required to slow down to 40 km/h when the posted speed limit is below 79 km/h or 60 km/h when the posted speed limit is 80 km/h or higher.

Winter tire use results in few crashes: Manitoba Public Insurance

Vehicles equipped with winter tires are in fewer crashes than vehicles without winter tires, according to an MPI report issued last year. Based on analysis of winter month claims (November to March), winter tire use is estimated to reduce collision claim frequency by 6.3 per cent. The analysis was based on collision claims over the insurance years 2011-12 to 2017-18. Frequency was measured by comparing claim frequency before and after a winter tire purchase for 111,872 vehicles.

Of the 111,872 vehicles, there were 13,925 winter-month claims occurring before winter tires were installed and 9,802 winter-month claims occurring after winter tires were installed, stated the report.

“This MPI study confirmed that the use of winter tires can prevent collisions by reducing braking distances and enhance vehicle handling on snow covered, icy road surfaces,” said Satvir Jatana, MPI’s Chief Customer Officer.

“Loss prevention strategies of this nature ultimately benefit our customers through lower rates achieved by reduced collision counts. Consumers are encouraged to educate themselves about the safety benefits to winter tires as we enter into the winter months ─ a time frame where collisions typically rise due to poor driving conditions and less than ideal road conditions.”

Quick Facts:

  • The average loan term is 2.9 years
  • Average loan amount is $1,246
  • There are 767 participating retailers in the province ─ 368 located in Winnipeg
  • Since its introduction seven years ago, 173,487 loans have been processed under the province’s Low-Interest Winter Tire Program which is administrated by Manitoba Public Insurance.
  • At temperatures just below freezing on dry pavement, winter tires have been shown to reduce stopping distances by as much as 30 per cent compared with all-season tires.
  • Winter tires offer significantly better traction on snow-covered or icy road surfaces at temperatures well below -30 C than all-season tires have at 4 C.

About winter tires

Winter tires have a cold weather rubber compound and tread patterns designed to perform on wet, snow covered and icy surfaces. Numerous road safety studies confirm that winter tires reduce braking distances by lessening sliding on ice and snow.

Winter tires are equipped with a special single-directional tread pattern that actually pushes away snow and ice. They also have a deeper tread depth than their all-season counterparts, for better performance in snowy road conditions.

About the loan program

The program provides loans of up to 48 months at prime plus two per cent up to $2,000 per vehicle. Participation is as easy as going to any one of participating winter tire retailers throughout the province to confirm eligibility and have the loan authorization processed.

Eligible tires display a snowflake symbol, as endorsed by Transport Canada. This symbol indicates that the tires have met specific snow traction performance requirements and are designed to be used in severe snow conditions.

Financing remains available to eligible customers for the purchase of winter tires in addition to associated installation costs including rims, tire pressure monitoring system, addition of studs to tires (some limitations apply), mounting and balancing, wheel alignment and shop supplies.

Customers interested in participating in the program are encouraged to visit Manitoba Public Insurance’s website at for more information on program rules and to select a participating retailer.


For more information contact:

Manitoba Public Insurance

Media Relations Unit


We’re here to help. You can reach us by phone, or visit us in person.

Call us

For claims and general inquiries, call us.

In Winnipeg
Call 204-985-7000

Outside Winnipeg (and outside Manitoba)
Call toll-free 1-800-665-2410

Deaf Access TTY/TDD
Call 204-985-8832

Hours of Operation:

  • Monday to Friday – 7:30 a.m. to 7 p.m.
  • Saturday – 8:30 a.m. to 4:30 p.m.
  • Sunday – Closed

Visit us

There are more than 300 Autopac agents throughout Manitoba to serve you. Use our Find a Service tool to locate an Autopac agent. You can also visit any of our service and claim centres across the province.

Find a Service

Use the Find a Service tool to locate:

  • an Autopac agent
  • a service or claim centre
  • a glass repair shop
  • a winter tire retailer

Email us

If you have questions or comments, you can contact us electronically using our General Inquiries form. Please allow two business days for a reply.

Report fraud

If you have information about suspected auto insurance fraud, use our online tip form to report it or call our confidential Manitoba Public Insurance TIPS line:

  • In Winnipeg: 204-985-8477
  • Outside Winnipeg: toll free 1-877-985-8477

We are committed to protecting you from the cost of insurance fraud. Suspicious or fraudulent claims are reviewed and investigated by our Special Investigation Unit.

Media relations

For information or interview requests, media can contact our Media Relations Unit at 204-985-7300.

Road safety and community relations

For information on booking a community program or a school program, call 204-985-8737, email [email protected] or use our Contact Community Relations form.

Mail and deliveries

Our official Mailing Address is:
Manitoba Public Insurance
Box 6300
Winnipeg, MB R3C 4A4

Our official Delivery Address is:
Manitoba Public Insurance
Box 6300
Room B100, 234 Donald Street
Winnipeg, MB R3C 4A4

Manitoba Public Insurance implements first phase of Project Nova

Manitoba Public Insurance (MPI) is proud to mark the first, foundational step of Project Nova today, delivering on its commitment to bring new and more convenient experiences to Manitobans by putting customers first.

Project Nova is the largest transformation in the Corporation’s history and is needed to ensure MPI’s continued success in providing exceptional coverage and affordable rates to customers. It is set to modernize MPI’s technology while streamlining processes and business areas in the years to come.

This first phase will shift MPI’s Special Risk Extension business line from a paper-based to a system-based solution and allow brokers and MPI staff to deliver faster, more convenient service to trucking and commercial insurance customers.

“This is just the beginning – the first planned phase for Project Nova, which will ultimately improve customer experience and introduce new online service options for Manitobans,” says Eric Herbelin, President and CEO, MPI. “We are committed to delivering Project Nova on time and on budget, and are confident in our approach to achieve our objectives.”

MPI has worked closely with the insurance broker community, including the Insurance Brokers Association of Manitoba (IBAM), over the past two years to ensure these developments also support the work of brokers throughout the province.

“We are happy to see that some systems and processes will be streamlined for our commercial clients as part of the Nova project,” says Grant Wainikka, Chief Executive Officer, IBAM. “This should enable brokerages to serve commercial customers more efficiently.”

Delivering value to Manitobans through choice and online options

Customer feedback continues to show a growing demand for self-serve and online services, based on research conducted with MPI’s Voice of the Customer ePanel, a group of customers who participate in ongoing research activities to help shape the future of MPI’s products and services.

In 2022, over 50 per cent of customers surveyed selected online as their preferred channel, compared to 40 per cent who preferred in person. This data shows a clear shift from 2020 results, when only 27 per cent of customers chose online as their preferred channel and 60 per cent preferred in-person services.

“We have heard directly from Manitobans that they want more convenience and more choice, and that is what we are striving to do. We want our customers to have MPI products and services when and where they need them, which is what Project Nova is designed to deliver,” said Herbelin.

“A project of this size and scope comes with significant financial investment and cannot be done overnight. But as we make progress over the next few years, we look forward to keeping Manitobans informed about how we are transforming the public insurance industry to keep it sustainable for generations to come.”

Manitoba Public Insurance Releases 2022’s Top 5 Frauds

What do social media likes, multiple sets of keys and a laundry detergent container have in common? They all helped Manitoba Public Insurance (MPI)’s Special Investigations Unit (SIU) uncover the top five attempted auto frauds across the province this year.

Insurance fraud comes in all forms and costs everyone – the price tag in Manitoba is approximately $50 a year for each customer, according to MPI data. To raise awareness of this additional cost to ratepayers, the public auto insurer compiles and releases an annual list of unique cases based on the estimated financial savings to MPI’s ratepayers and the techniques used to confirm fraudulent actions and statements.

“Our SIU team works tirelessly to investigate suspicious claims in order to ensure the right claims are paid and for the right amount,” says Marnie Kacher, Chief Operations Officer, MPI. “Thanks to their dedicated efforts in 2022, MPI closed nearly 3,000 investigations, which resulted in claims savings of over $14 million for customers.”

Anyone with information about auto insurance fraud is encouraged to call the MPI TIPS Line at 204-985-8477 in Winnipeg, toll-free 1-877-985-8477 outside of Winnipeg or submit information online at All calls and reports are anonymous.

No. 1: Dirty laundry

After reporting to police and MPI that their vehicle was stolen from their home, a policyholder signed a sworn statement to an MPI adjuster claiming that the insured vehicle had been stolen and was destroyed by fire.

When found, a plastic container used to hold laundry detergent pods was located near the burned car.

After further investigation by law enforcement and SIU, reports surfaced that the claimant and the car had been spotted earlier in the day at a gas station, filling a similar container with gasoline.

After being presented with the evidence, the individual admitted the fire was accidental and the vehicle was not stolen as stated in their original statement.

The claim was denied based on the policyholder making a false statement, saving MPI ratepayers approximately $24,400.

No. 2: Inflated injuries

After having their vehicle hit while another driver was changing lanes, a policyholder was deemed eligible to receive income replacement benefits and personal care assistance through MPI’s Personal Injury Protection Plan, based on the extent of their injuries.

The person claimed their injuries included a concussion, headaches, dizziness, back, knee and neck pain, an ankle injury and more. They reported that their ailments were so severe that they could not open water bottles, lift a pen, and had limited mobility due to balance issues, nausea and full body pain. They claimed they could barely get out of bed.

An investigation was initiated, and surveillance showed the person was much more active than they reported to be. They were observed walking long distances, including shopping for hours at several stores, lifting bags of groceries, and driving a motorcycle on multiple occasions.

Based on the investigation, the individual was informed that their benefits would be terminated. MPI saved ratepayers more than $300,000 by denying the claim.

No. 3: Fibbing friends

An insured individual reported returning to their vehicle to find it damaged by a nearby semi-truck. They also said that the other driver had already reported the collision to MPI and accepted liability for the collision.

After further investigation by the SIU team, it was discovered that the two people were known to one another and often interacted publicly on social media networks. A search of the damaged vehicle revealed jugs of coolant and oil in the back seat and after a full inspection, it was determined that the vehicle’s engine had seized due to lack of oil. The repair cost for the severe mechanical issues was anticipated to be $45,000.

When interviewed, the second driver confirmed they intentionally hit the vehicle with a rented moving truck after being asked for help by the vehicle owner. The owner also admitted to staging the collision.

Denying this claim saved ratepayers over $50,000.

No. 4: Impaired interpretation

After being involved in a single-vehicle rollover, three heavily intoxicated people were found by law enforcement outside of a heavily damaged truck with all of the air bags deployed.

There were no witnesses to the incident and law enforcement had no way to determine who was driving the insured vehicle. However, one individual provoked more suspicion than the others, as the truck was registered in their spouse’s name.

One of the individuals was arrested for intoxication, held overnight and released the next day without any charges. Days later, the same person opened a single vehicle collision claim with MPI, indicating that they had hit a rut, lost control and rolled the vehicle. They also claimed they were alone in the truck and had not consumed any drugs or alcohol in the previous 24 hours.

After receiving a sworn statement from the individual, the claim was referred to the SIU, who quickly learned that the police had attended the scene. The claim was denied due to the false statement provided, saving ratepayers an estimated $62,000.

No. 5: A key story

A person opened a theft claim on their vehicle, reporting that their SUV was stolen from their place of employment during an overnight shift. While speaking with law enforcement, they noted that they were in possession of one set of keys, after misplacing the only other set. However, when filing a claim with MPI they said they had both sets of keys at the time of the alleged theft.

The vehicle was recovered and towed to the MPI compound where it was examined by technicians. The examination concluded that the installed immobilizer was operational and functioning as designed. A coded and programmed transponder radio frequency signal is required to enable the engine to start and remain running, therefore a programmed key is the only way to start the vehicle. Additionally, the investigation found that the vehicle ignition was not manipulated or damaged.

As both sets of keys were determined to be in the customer’s possession despite the initial conflicting reports, the claim was denied, saving MPI’s ratepayers over $38,000.


Altogether, the investigation and discovery of these top five fraudulent claims by MPI’s SIU saved Manitoba ratepayers nearly half a million dollars in 2022.

Manitoba drivers urged to adjust to winter road conditions to avoid collisions, work with repair facilities when needed: MPI

With winter weather and snow arriving throughout the province, Manitoba Public Insurance (MPI) is encouraging drivers to take steps like adjusting their driving habits and using winter tires, to reduce their likelihood of being in a collision and needing their vehicle repaired this season.

According to MPI data, approximately 40 per cent of all collisions occur between November and February annually.

“With challenging road conditions during the winter, it’s important to make responsible decisions behind the wheel, like driving to conditions, leaving for your destination earlier than needed, allowing more time to stop, and making sure your windows are all clear of ice and snow,” said Marnie Kacher, Vice President & Chief Operating Officer, MPI. “All of these choices, including using winter tires, can contribute to keeping you and your vehicle as safe as possible.”

Unfortunately, even taking as many precautions as possible, unpredictable weather conditions can lead to collisions and vehicle damage. Manitoba repair facilities continue to be busy, and some repairs maybe be delayed in the coming months because of supply chain issues impacting needed parts.

“All of our member repair shops are working hard to get our customers back on the road as quickly as possible,” said Geoff Sine, Executive Director, MMDA. “We appreciate the patience of Manitobans as we continue to work diligently to use our expertise to ensure safe and proper repairs for vehicles that require them.”

For those who require a repair to their vehicle in the coming months, MPI recommends customers open a claim and confirm the loss of use coverage available to them as soon as possible by calling the Corporation’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410. The Automotive Trades Association of Manitoba (ATA) and the MMDA encourage customers to check with their selected repair shop as soon as possible to confirm their availability to complete repairs on all claims, including non-drivable vehicles, and establish an expected timeline.

“We understand and care about the inconveniences and pressures customers experience when their damaged vehicles are not drivable. For our repair shops to provide the best service, we ask customers to first contact their chosen repair facility to confirm the date the facility can accept a towed-in vehicle following an MPI estimate,” said Denis Cloutier, Executive Director, ATA. “The best way to address delays is for everyone to work together to make the claims process as smooth as possible.”

MPI’s Winter Tire Program returns

To help reduce claims overall and keep Manitobans as safe as possible, MPI is continuing its Winter Tire Program for an eighth consecutive year. The program offers low-interest financing at prime plus two per cent on up to $2,000 per vehicle to eligible individuals to purchase winter tires as well as associated products and services. Since its launch in 2014, the program has provided over 195,000 loans to customers throughout Manitoba.

“Research has shown that using winter tires increases traction, making it easier to get out of the snow and can cut stopping distance by 25 per cent or more, which is why MPI’s Winter Tire Program is an important tool in helping to prevent as many collisions as possible,” said Kacher.

Winter tires have a cold weather rubber compound and tread patterns designed to perform on wet, snow covered and icy surfaces. They are equipped with a special single-directional tread pattern that actually pushes away snow and ice. These specialized tires also have a deeper tread depth than their all-season counterparts, for better performance in snowy and icy road conditions.

MPI’s financing program provides loans of up to 48 months and participation is as easy as going to any participating winter tire retailer throughout the province to confirm eligibility and have the loan authorization processed. Full details of the program can be found at

Winter driving tips

There are several other important ways for Manitobans to adjust their driving behaviours for winter road conditions, including:

  • Before you head out on the highway, check for road and weather conditions by calling 511.
  • Be cautious in travelling on overpasses and bridges. The surfaces on these structures can freeze quickly due to no ground insulation. Don’t rush. Give yourself extra time to get to your destination safely.
  • At this time of year, keeping windshields clear is essential so make sure windshield washer fluid is topped up and windows are clear of snow and ice.
  • Allow more time to stop. Traction is reduced when roads are slippery; it takes more time to come to a complete stop. If you don’t have winter tires, it’s not too late to get them.
  • Leave more space. Don’t tailgate at any time and remember that following distance should be increased when travelling at higher speeds or in poor visibility.


For more information, please contact:

For Manitoba Public Insurance:

Media Relations Unit

Ph: 204-985-7300

Email: [email protected]

For Automotive Trades Association of Manitoba:

Denis Cloutier, Executive Director

Email: [email protected]

For Manitoba Motor Dealers Association:

Geoff Sine, Executive Director

Phone: 204-985-4201

Manitoba Public Insurance’s Friends for Life series set to reach nearly 6,500 students on road safety topics across the province

For the 11th consecutive year, today Manitoba Public Insurance is kicking off its’ popular Friends for Life speaker series in high schools throughout the province, which features dynamic and impactful first-person accounts of how high-risk driving decisions behind the wheel can lead to life-altering injuries and realities for years to come.

Running from Nov. 14-25, this year’s program is estimated to reach approximately 6,500 students in Grades 10-12 and will return to in-person programming after two years of virtual presentations.

“MPI couldn’t be more proud of the impact that this important community outreach program has in creating safer roads for all Manitobans,” said Satvir Jatana, Vice President & Chief Customer Officer, MPI. “Over more than a decade, we have consistently heard positive feedback on the series from both from students and educators alike and look forward to continuing to help encourage safe driving behaviours from the province’s newest drivers this year.”

In partnership with Teens Against Destructive Decisions (TADD) and the Manitoba School Boards Association, this annual MPI initiative features three road safety speakers from across Western Canada in 38 high schools throughout the province, including Thompson, Flin Flon and The Pas.

Teen drivers more likely to choose high-risk driving behaviours

MPI data shows that in 2021 high-risk driving behaviours continued to lead to injuries, collisions and the tragic loss of life – distracted driving was a contributing factor in 53 per cent of fatalities and 44 per cent of serious injuries; additionally, impaired driving led to the death of 24 Manitobans while speed was contributing factor in 16 fatalities.

Understanding these behaviours and effects continue to be prevalent, Friends for Life is a direct opportunity to reach drivers that data shows are more likely to be involved in a collision on the cusp of developing their habits behind the wheel.

“Our research shows that young drivers are more likely to choose high-risk driving behaviours – those under the age of 25 are 2.2 times more likely to be involved in a distracted driving collision and teen drivers are 4.4 times more likely to speed than drivers aged 45 and older. These statistics are key reasons that MPI believes in the Friends for Life program and the road safety education it provides,” said Jatana.

About the 2022 Friends for Life speakers:

Ted Swan: With over 34 years of experience as an award-winning paramedic, Ted has seen many tragedies and the devastating effects of crashes. His vivid descriptions of the science involved in a crash for both the vehicle and the passenger as well as his personal experience of calls he has attended help drive home the potential impact of one individual decision having life-changing effects.

Sandra LaRose: Sandra connects with students by speaking about the heartbreaking loss of her 16-year-old daughter, Kailynn, after her vehicle was hit by a train while she was distracted by her phone. As the founder and president of Sharing Kailynn’s Sunshine Foundation Inc., a non-profit organization designed to share Kailynn’s compassion and giving nature with the people, Sandra helps youth understand how looking away from the road for one split-second can change everything.

John Westhaver: A fatal crash changed John’s life forever. Several of his best friends were killed and John suffered severe burns to 75 per cent of his body. John uses living through the aftermath of the accident to talk to young people about dangerous driving behaviours in the hope that his experience could prevent other fatal crashes from happening.


For more information, please contact:

Media Relations Unit

Ph: 204-985-7300

Email: [email protected]

Trick, treats and safe streets: MPI launches new animated Halloween safety video, distributes over 100,000 safety lights to keep pedestrians safe

With little ghosts and goblins out in search of tricks and lots of delicious treats this Halloween, MPI is encouraging road users of all ages to do their part to keep pedestrians safe.

With 18 pedestrians killed in collisions in Manitoba so far this year, it has never been more important to be alert and take additional caution on this busy day and night on roadways throughout the province.

“While all road users in Manitoba play a role in ensuring pedestrians are able to move safely on and around our streets, it’s important to recognize that those outside of a vehicle are at a clear safety disadvantage,” said Satvir Jatana, Vice President & Chief Customer Officer, MPI. “Drivers have a great responsibility to always be vigilant and practice safe driving habits to make all of our walkways and roads safe for pedestrians, especially on nights like Halloween.”

Road safety messaging key for school-age children

Understanding how crucial it is to begin road safety education at a young age, MPI has offered its Halloween Pedestrian Safety Promotion Program, aimed at reaching children from Kindergarten to Grade 6, since 2000.

Taking a new approach this year, the Corporation is sharing an interactive and informative animated video designed to engage children through relatable characters and stories. This new and exciting cartoon provides vital and informative road safety information through a kid-focused lens.

The video, available in both English and French, has been distributed to schools across Manitoba and is also available online through MPI’s YouTube channel.

Additionally, MPI has sent over 118,000 wearable flashing safety lights to schools province wide to help trick-or-treaters to be seen. The eye-catching, flashing, round, 47mm LED lights can be put on any costume and will ensure all those who use them will be seen by motorists and pedestrians alike.

“We know trick or treating is an exciting time for children and we want to ensure their evening is a safe and happy one. These flashing lights will help get kids noticed by motorists at every intersection and at every street corner as children seek their Halloween treats throughout our province,” said Satvir Jatana, Vice President & Chief Customer Officer.

Safety tips for tricks, treats and safe streets

For motorists:

  • Don’t speed ─ slow down, especially when you see children walking.
  • Don’t assume children see your vehicle, they could run out in front of you.
  • Watch for children who may dart between parked vehicles. Be prepared to stop at a moment’s notice.
  • Stop and yield the right-of-way to all pedestrians about to cross at marked and unmarked crosswalks.
  • Do not to pass traffic ahead of you that is slowing down or stopped for pedestrians using crosswalks. Not only is it unsafe, it’s illegal.

For trick-or-treaters:

  • Look both ways for traffic before crossing the street. Use corners and crosswalks as they are the safest places to cross.
  • Always walk – never run – across the street and never cross between parked cars.
  • Wait for cars to come to a full stop before crossing.
  • Be seen by wearing reflective clothing or costumes.
  • In neighbourhoods where there is no sidewalk, walk facing traffic the left-hand edge of the roadway.


For more information, please contact:

Manitoba Public Insurance

Media Relations Unit


MPI to observe National Day for Truth and Reconciliation on September 30

Manitoba Public Insurance (MPI) will continue to recognize and honour the National Day for Truth and Reconciliation on Friday, Sept. 30, continuing the practice established in 2021.

This day will be observed by many across the country and here in Manitoba to honour survivors, their families, and their communities in the wake of the tragic history and legacy of residential schools.

We will be recognizing this important day by closing all our offices, including Service and Claim Centre locations and our Contact Centre in recognition and respect.

Regular operations will resume on Saturday, Oct. 1.


For more information, please contact:

Manitoba Public Insurance

Media Relations Unit


MPI to remain open to serve Manitobans during National Day of Mourning

On Monday, Sept. 19, Manitoba Public Insurance will respectfully observe the National Day of Mourning for the passing of Queen Elizabeth II while maintaining scheduled appointments and other services at locations throughout the province.

While MPI will close most of its operations in observation of this day, the Corporation will maintain critical services to reduce customer impacts.

MPI services and locations that will remain available to Manitobans include:

  • MPI Service/Claim Centres (including customer service transactions, driver testing, estimating, claims processing unit and adjusting services)
  • Contact Centre Operations
  • Physical Damage Centre (including estimating, total loss unit, salvage, compound and customer service transactions)

Scheduled knowledge and road tests, estimating and adjusting appointments throughout the province will be unaffected.

MPI’s Contact Centre will continue to be available at 204-985-7000 or toll-free at 1-800-665-2410 to assist customers with claims reporting, rescheduling appointment services and general inquiries.

Customers are also encouraged to contact their Autopac agent for regular services, where available.

Eligible payments and services will continue to be available through MPI’s Online Services option at


For more information, please contact:

Manitoba Public Insurance

Media Relations Unit


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How can we assist you?

Manitoba Public Insurance recognizes that individuals with disabilities can face barriers that hinder their ability to access the goods and services Manitoba Public Insurance provides.

At Manitoba Public Insurance, we believe in inclusion, value diversity, and recognize the importance of improving access and removing barriers for customers, the public, and employees.

Should you require any accessibility assistance when seeking to access Manitoba Public Insurance’s goods and services, we’re here to help you throughout your journey in a manner that allows you to maintain your dignity and independence.

If you have an accessibility request please contact us in writing at [email protected].

Statement of Commitment

Manitoba Public Insurance is committed to ensuring equal access and participation for people with disabilities. We believe in inclusion and are committed to treating people with disabilities in ways that allow them to maintain their dignity and independence. We will meet the requirements of The Accessibility for Manitobans Act.

The Accessibility for Manitobans Act seeks to identify, remove and prevent barriers in key areas of daily living. Read more about The Accessibility for Manitobans Act and the associated standards here.

In response to this Act, Manitoba Public Insurance created an Accessibility Plan, which will be used as a roadmap to ensure that we have a clear and comprehensive road map towards universal accessibility. Manitoba Public Insurance’s goal is to ensure all Manitobans feel welcome and accommodated according to their needs.

Manitoba Public Insurance’s Accessibility Plan

Universal accessibility means that all people, regardless of their physical or developmental abilities have access to all information and services. The Accessibility Plan outlines a long-term process for Manitoba Public Insurance to achieve this goal and comply with the standards identified in The Accessibility for Manitobans Act. This strategy document will be updated with an overview of achievements and progress every second year. View Manitoba Public Insurance’s Accessibility Plan.

The Accessible Customer Service Standard was enacted with a compliance deadline for Manitoba Public Insurance of November 1, 2017. View Manitoba Public Insurance’s Accessible Customer Service Policy.

The Accessible Employment Service Standard was enacted with a compliance deadline for Manitoba Public Insurance of May 1, 2022.  View Manitoba Public Insurance’s Accessible Employment Policy.

Contact Us

We also encourage feedback about our Accessibility Plan as well as any feedback related to accessibility in general. Feedback can be made in writing, by telephone, or emailed to:

Manitoba Public Insurance
Accessibility Coordinator
Box 6300 – 234 Donald St.
Winnipeg, MB. R3C 4A4

Phone 204-985-8770, ext. 7477

Toll-free 1-800-665-2410

TTY 204-985-8832

Email: [email protected]

The Accessibility Coordinator will review the customer feedback/concern in collaboration with the Accessibility Working Committee and work towards resolution as appropriate.

A response acknowledging receipt of the feedback/concern will be provided within two business days.

MPI to open on Sundays for driver testing – Initiatives to help alleviate backlog

Manitoba Public Insurance (MPI) is addressing the higher-than-normal demand for more Class 5 road tests by opening two of its largest centres on Sundays and adding additional resources. 

“We recognize the need for more Class 5 road tests” said Satvir Jatana, Vice President & Chief Customer Officer. “Our long treacherous winter filled with numerous road closures and appointment cancellations, coupled with backlog from COVID-19 has fueled the longer wait-times for testing. Our team is deploying multiple initiatives to alleviate this backlog and give more access to road test.” 

Effective September 11, road tests services will be offered Sundays at the Bison Drive Service Centre and the Gateway Road Service Centre from 9 a.m. to 4:30 p.m. Customers can book their appointment online starting Wednesday August 31.

In addition to the Sunday openings, MPI is employing the following measures to address the high demand to address driver testing wait-times: 

  • Hiring up to 20 new examiners to add additional capacity.  
  • Offering paid overtime to employees to work on days-off. 
  • Provide overtime hours to rural driver testers to work in Winnipeg on days off. 

All these efforts combined will increase current testing capacity by 50 per cent over the coming months. 

“Our team remains committed to serving our customers, and we are working diligently to address this backlog and increase demand by adding additional testing capacity. We would encourage all those who are coming in for testing to schedule road tests only when they have obtained adequate professional training and driving experience,” Jatana said.

MPI would like to emphasize that only road test services will be available on Sundays. Upon the successful completion of a road test, customers will be provided with documentation to be brought to either an Autopac agent or an MPI Service Centre during normal business hours to complete the licensing process.  



For more information, please contact:

Manitoba Public Insurance

Media Relations Unit


Manitobans Urged to Protect Vehicles from Catalytic Converter Theft: MPI

Manitoba Public Insurance is encouraging Manitobans to learn how to protect their vehicles from catalytic converter theft as reports of this type of crime have significantly increased in recent months.

According to MPI claims data, since 2021 the Corporation has seen approximately 150 catalytic converter theft-related claims reported monthly, with April 2022 exceeding 300.

In response, MPI recently launched an online education initiative aimed at empowering customers with the information they need to keep their vehicles safe.

“We know that these critical parts of a vehicle’s emission system can be high in value when resold as they contain rare metals and are relatively easy to remove from a vehicle that isn’t parked in a secure location with correct safeguards,” explained Eric Herbelin, President & CEO, MPI.

“With so many Manitobans impacted by this issue and many more wanting to avoid these types of thefts, our goal is to share the most common vehicles we have seen targeted and how all Manitobans can take preventative steps to increase the chances they won’t be filing a claim with MPI as result.”

The online initiative includes a dedicated webpage,, as well as a series of social media posts to raise awareness of what a catalytic converter is, why they’re attractive to thieves, as well as highlighting the most targeted vehicles models according to MPI claims data and what actions owners can take.

Top five vehicles targeted for catalytic converter theft

  1. Hyundai Tucson
  2. Honda CR-V
  3. Hyundai Santa Fe
  4. Kia Sportage
  5. Mitsubishi RVR

Five tips to protect your vehicle from catalytic converter theft

Since converter thieves tend to target cars at ideal locations, most prevention methods involve your parking practices.

  1. Park in well-lit areas.
  2. Park close to building entrances or the nearest road in public parking lots. This leaves your car in a location where many people can see it.
  3. If you have a personal garage, keep your car parked inside with the door shut.
  4. Add video surveillance to the area where you regularly park your car.
  5. Adjust the security system on your car, if already installed, to activate from vibrations, such as those produced by a saw.

To better support customers who have been impacted by catalytic converter thefts, MPI revised its betterment and depreciation framework in 2021 to provide greater financial relief to customers facing catalytic converter replacements.

MPI also continues to partner with Manitoba Justice, law enforcement agencies, the Manitoba Criminal Intelligence Centre and organizations like Crime Stoppers to share information in efforts to develop more effective deterrence strategies.

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Missed payment text messages not legitimate: Manitoba Public Insurance

Manitoba Public Insurance is warning its customers not to respond to or click on any links in a text message regarding the collection of money or missed payments.

The text, which appears to be from MPI, states that the customer has missed a payment and recommends clicking a link to complete a payment transaction.

This message is not from MPI – the Corporation does not conduct business regarding payments in this manner.

Should a customer receive a text of this nature, MPI recommends the following:

  • Do not respond to the message or click on any links.
  • Customers who have concerns about their account or payments are asked to contact their Autopac agent or Manitoba Public Insurance’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410.

Manitoba Public Insurance Requests 0.9 Per Cent Decrease in 2023/24 Provisional General Rate Application

Manitoba Public Insurance (MPI) filed its provisional 2023/24 General Rate Application with the Public Utilities Board (PUB) today, requesting an average rate decrease of 0.9 per cent.

“During this time of widespread volatility in financial markets as well as increasing inflation, we are pleased to be in a position to request a rate decrease for Manitobans as a result of the Corporation’s ongoing prudent fiscal management,” said Mark Giesbrecht, Vice President and Chief Financial Officer, MPI.

This fourth consecutive annual rate decrease request is primarily the result of emerging claims trends and the continued strength of MPI’s rate stabilization reserve. By ensuring sufficient capital is available in the reserve to absorb any unforeseen variations in revenues and claims costs allows Basic compulsory rates to be kept as stable, predictable and affordable as possible for Manitoba drivers.

This reserve has been additionally important in 2022 as MPI has seen claims volumes increase substantially from the beginning of the COVID-19 pandemic as Manitobans returned to more predictable driving patterns through a very difficult winter season as well as continued inflationary pressures.

“Over the course of the last two years, the COVID-19 pandemic resulted in fewer claims, which meant MPI returned nearly $500 million to policyholders in rebates ─ $312 million in February 2022, $110 million in May 2020 and $69 million in December 2020,” said Giesbrecht.

“However, as many Manitobans have returned to previous driving behaviours, so have our overall claims and subsequently our financial forecasting, as reflected in this year’s application.”

Proposed changes to the Driver Safety Rating system

In this year’s application, the Corporation is also proposing an expansion to the Driver Safety Rating (DSR) system to allow the safest drivers to receive the greatest benefits, consistent with the five-year plan first brought forward in last year’s application.

One of the ways MPI encourages and rewards safe driving is through the DSR system, which recognizes safe driving behaviour in a fair and simple way. Manitobans’ position on the scale depends on an individual’s driving record. If approved, in 2023/24, the top of the DSR scale will expand from +16 to +17.

Capital release

As part of this application, MPI will also be requesting to remove the Capital Release Provision, which previously has translated into a discount of five per cent as part of the overall rate.

The capital release was a one-time discount based on the state of the Corporation’s capital reserve fund when rates were being determined. It appeared on customers’ annual statement of accounts and renewal notices and did not affect the customer’s base premium in future years. All of the Corporation’s excess capital has now been returned to Manitobans through the last round of rebates.

MPI’s request at the time of the filing is provisional, based on its fiscal-year end financials and current interest rates. MPI routinely adjusts its overall rate indication after the initial filing as it refines its forecast closer to the start of the hearing.

The PUB hearings will begin in October, concluding later in the month, and the board normally issues its order in December. The proposed rates would be effective April 1, 2023, but because renewal dates are staggered, some vehicle owners won’t pay their new rates until March 31, 2024.

Manitoba Public Insurance re-opening Winnipeg’s King Edward Service Centre

Manitoba Public Insurance’s Winnipeg King Edward Service Centre is returning to its permanent location at 125 King Edward St. E (Route 90), effective Monday, May 30.

The location temporarily closed to MPI staff and customers in November 2020 to be used as a COVID-19 testing site by Shared Health. Over the past year and a half, a temporary location on Ellice Avenue provided an alternative option in the same vicinity.

Most services will resume at the permanent location including front counter, driver testing, and claims services. At this time, estimating services will not be offered at the King Edward Service Centre.

The location will be open regular hours – 9:00 a.m. to 4:30 p.m., Monday to Friday.

Manitoba to recognize equivalency of eligible Ukrainian driver’s licences: MPI

MPI is pleased to announce a new simplified driver’s licence exchange process for eligible individuals from Ukraine arriving in Manitoba.

Effective May 9, MPI will begin exchanging full stage Ukrainian Category B (including BE) passenger vehicle licences for Manitoba full stage Class 5 licences without the need for further knowledge or road testing. Commercial class licences or motorcycle licences are not eligible for exchange.

Eligible individuals who have recently arrived in Manitoba and have already started the driver licensing/testing process should contact MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410 to discuss their options.

This initiative was made possible by MPI’s due diligence process, consisting of in-depth analysis of Ukraine’s driver education requirements, and testing standards, including leveraging previous work recently completed between Ukraine and the United Kingdom for this purpose.

With this decision, Ukraine becomes the 15th jurisdiction with which Manitoba holds a reciprocity or licence exchange arrangement. Exchange arrangements were finalized with Japan in 2021, and Australia in 2018. A full reciprocal country list is available here.

All newcomers and visitors to Manitoba can drive on their existing licence for up to three months before they require a Manitoba licence. Reciprocity arrangements require newcomers to provide documents including a valid driver’s license from the reciprocal country and/or a translated copy or English version of their driver’s record. All exchanged licences will be reviewed to ensure they are genuine and valid.

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