Manitoba Public Insurance to reduce wait times for hail estimating appointments

Starting next week, Manitoba Public Insurance (MPI) is opening a dedicated hail estimating centre at its Physical Damage Centre in Winnipeg to make more appointments available for impacted customers.   

Severe spring weather continues to drive an increase in hail-related claims. In the past week, MPI has received more than 1,150 claims, building on the over 15,000 claims opened with MPI in 2023, the majority of which resulted from an August 24 storm in Winnipeg.

Beginning today, customers who have opened a hail claim with MPI but have not yet had an estimate appointment scheduled will be contacted directly via email or text message. They will be offered the opportunity to book an appointment at a date and time that works for them at MPI’s Physical Damage Centre, located at 1981 Plessis Rd. in Winnipeg.

MPI is prioritizing those who have been waiting the longest and will be contacting customers in the order their claims were opened.

“Last year, we experienced one of the most significant hail claim seasons in our Corporation’s history,” said Satvir Jatana, MPI’s President & CEO. “Customers have been patiently waiting for hail estimating appointments and given the recent storms, we are committed to making our services available as quickly as possible and in a way that meets their needs through this specialized service option.”

The temporary centre will have 70 appointments available each day and be open Monday to Friday from 8:30 a.m. to 4:30 p.m.

Customer impacts

Please note the following customer impacts, depending on the status of their claim:

  • Winnipeg customers who have opened a hail claim but have not yet had an estimating appointment scheduled will be contacted directly by MPI by email or text message in the coming weeks with details about how to schedule an appointment at the Physical Damage Centre.
  • Customers with hail estimating appointments scheduled at a Winnipeg MPI Service Centre should attend their scheduled appointment at the confirmed date, time and location. Customers with scheduled appointments who would prefer to reschedule for an earlier date at the Physical Damage Centre should email [email protected].
  • Customers with vehicles that have hail damage but have not yet opened a claim with MPI are encouraged to do so by using the online claim form or calling 204-985-7000 or toll-free at 1-800-665-2410.

There are no changes for customers who have opened hail claims and have appointments scheduled at MPI locations outside of Winnipeg.

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