MPI stabilizing financial results despite ongoing pressures: 2024 Annual Report

Manitoba Public Insurance (MPI) continues to act with fiscal prudence and responsibility to
deliver value, protect affordability and maintain the trust of Manitobans in the face of persistent
economic uncertainty and rising costs. In its 2024 Annual Report, released today, the Corporation
reports a net loss of $19.7 million for the year ended March 31, 2025, as compared to a net loss of
$129.5 million in 2023/24.


“While our work is focused on serving the people of Manitoba, we also have to respond to the
world around us,” said Carmen Nedohin, MPI’s Board Chair. “Like many organizations, MPI
continues to face the effects of rising claim costs, global tariffs and the potential impact on the
auto industry, inflationary pressures, and shifting political dynamics. We have remained focused
and pragmatic in the face of this volatility. Through careful financial stewardship, that saw an
increase in earnings over the previous year, and proactive risk management, we have taken
meaningful steps to safeguard MPI and protect the investments of Manitobans.”


The total number of Autopac claims in 2024/25 rose by 2.1 per cent compared to the previous
year. MPI’s total claims costs for the year were $1.2 billion, and the Corporation continues to put
strategies in place to reduce cost pressures within its control.


Further in 2024/25, MPI reported a net loss of $39.6 million in its Basic insurance line of business,
an improvement over the net loss of $80.2 million the previous year. MPI’s Extension line of
business reported net income of $53.7 million in 2024/25, an improvement of $35.6 million over
the previous year. The Special Risk Extension (SRE) line of business reported a net loss of
$4.1 million as compared to a net loss of $54.2 million for the same period in the prior year.


MPI’s Capital Management Plan continues to protect Manitobans by ensuring MPI is properly
capitalized for each line of business, based on results from a Minimum Capital Test (MCT). The
Manitoba Public Insurance Basic MCT was 107 per cent, Extension MCT was 200 per cent, and
SRE MCT was 226 per cent – a significant improvement over the previous year as the Corporation
continues to implement changes to reduce its exposure to large losses.


“Fiscal prudence continues to be the order of the day,” said Nedohin. “Our goal is to provide the
best service to Manitobans at an affordable cost, and we need to make the dollars and cents work.
Our executive team is dedicated to this goal and are supported by the hard work and dedication of
all MPI employees in serving Manitobans.”


Additionally, MPI’s Drivers and Vehicles Act (DVA) line of business reported a net loss of
$29.7 million for the fiscal year ended March 31, 2025, as compared to a net loss of $13.2 million
reported for the previous fiscal year.

2024/25 Key MPI Numbers

  • Average number of Autopac claims reported to MPI per working day: 1,121
  • Total Autopac claims reported: 280,300
  • Third party-liability, bodily injury and PIPP injury claims reported: 12,977
  • Property damage claims reported: 267,323
  • Average number of Autopac policies in force: 1,308,362

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For more information, please contact:
Manitoba Public Insurance

Media Relations Unit
204-985-7300
[email protected]

MPI opening registration for winter Driver Z courses

Manitoba Public Insurance (MPI) will open registration for winter courses of Driver Z on October 15, 2025, at 8:00 a.m. Driver Z is MPI’s high school driver education program that uses a mix of eLessons, virtual, and in-car learning to give students the knowledge and skills they need to drive safely and prevent collisions.

Driver Z is offered in communities throughout Manitoba. Customers can plan ahead and  determine which course works best for them by using the Driver Z Course Finder, which will be updated to include winter courses on October 10, 2025. There will be 2,900 seats available for the Winter session, which runs from December through February. Approximately 1,300 of those seats will be in communities outside of Winnipeg.

“The Fall session of Driver Z saw increased availability as we recognized the high demand for this program,” said Satvir Jatana, President & CEO of MPI. “We are pleased to be able to welcome thousands more young drivers into the program this winter, and we continue to work on solutions that will increase access to Driver Z for students in all areas of Manitoba in the future.”

To start the process, parents and guardians are strongly encouraged to complete the first two steps of the registration process before registration day:

  1. Visit an MPI Service Centre or an Autopac broker with the new driver to set them up as a MPI customer. A list of required documents that you must bring with you to verify their identity is available on MPI’s website.
  2. Purchase the Driver Z program, which can be done at the same time as the customer set up.

With the first two steps completed beforehand, on the day of registration, parents and guardians can sign up their child for Driver Z in one of four ways:

  • At any MPI Service Centre – centres will be opening early on October 15 to help customers prepare ahead of registration at 8:00 a.m.
  • By visiting one of the 300 Autopac brokers across the province (check operational hours to ensure the location you plan to attend is open at or before the 8:00 a.m. registration start time).
  • Through the MPI Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410 – Driver Z registration calls will be prioritized on October 15.
  • By calling the MPI Driver Education phone line at 204-985-7199 or toll-free at 1-800-261-9928.

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For more information, please contact:

Manitoba Public Insurance
Media Relations Unit
204-985-7300
[email protected]

Pedestrians remain vulnerable on Manitoba roads

October marks Pedestrian Safety Month, and Manitoba Public Insurance (MPI) wants all road users to recognize the vulnerability of pedestrians when travelling on roadways in our province. Without the protection of the metal framing and airbags in a vehicle, pedestrians involved in a collision are far more likely than a motorist to have life-threatening or fatal injuries.  Since 2019, there has been an average of 19 pedestrian fatalities on Manitoba roads each year, with 2022 being the highest at 22 deaths.

So far in 2025, there has been a total of 271 collisions with a pedestrian reported to MPI, with 227 occurring in an urban area and 44 in a rural area. Of those 271, 12 have been fatal.

“Walking on roadways in our province should never be a death sentence,” said Maria Campos, Vice President & Chief Customer and Product Officer. “MPI is dedicated to keeping all road users safe, and Pedestrian Safety Month is a great opportunity to remind all of us that we need to watch out for those who are more vulnerable on the road.”

All road users need to stay alert and focus on the road.

Drivers should:

  • Be on the lookout for people walking on the side of the road or about to cross the road.
  • Drive to conditions and be alert for rain, fog, construction zones, or unexpected hazards.
  • Slow down around crosswalks and school zones and be ready to stop quickly.
  • Wait for pedestrians to fully cross the road. Do not proceed until the person walking is safely on the sidewalk.

Pedestrians should:

  • Wear bright clothing, flashers, and reflective gear to help drivers spot you, especially at night.
  • Avoid distractions and ensure you can hear attempts by drivers to get your attention by removing headphones. Keep focused on your surroundings by not texting or talking on the phone while crossing the street or walking on the roadway with traffic.
  • Use crosswalks whenever possible.
  • Always look both ways before you cross the street.
  • Try to make eye contact with drivers before crossing the street so you know they have seen you.
  • When at a crosswalk, do not cross until the lights are flashing and cars have come to a complete stop. Don’t just hit the button and walk!
  • No sidewalk? Walk facing traffic so you can see oncoming vehicles.

The majority of incidents involving pedestrians occur over the fall and winter months, with the largest number occurring between 3:00-5:00 p.m. when people are typically headed home from work or school.

Whether walking or driving, the roadway is for everyone. Working together and focusing on the road can get everyone home safely.

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For more information, please contact:

Manitoba Public Insurance
Media Relations Unit
204-985-7300
[email protected]

Canada Post Strike – Impacts to Manitoba Public Insurance

The ongoing Canada Post strike is impacting delivery of Manitoba Public Insurance (MPI) documents, including annual statements, cheques and driver’s licences. The following documents are affected:

Annual statements

Customers will not receive their annual statements for their driver’s licence, vehicle registration and insurance until the strike is resolved. These include upcoming annual statements of account (reassessment notices) and renewal statements. However, customers are still responsible for making their payments on or before their due date. MPI offers many convenient ways to make a payment including online, by phone and in-person at an Autopac broker or an MPI Service Centre location.

Reminder: With MPI’s five-year driver’s licences and policies, customers only need to visit an MPI Service Centre or broker once every five years, unless they want to change or cancel their policy between renewals, or they change their name, address or other personal information on their driver’s licence. However, customers are still required to pay for their driver’s licence and vehicle insurance every year. Years between renewals are considered reassessment years.

Customers who don’t receive a statement should keep track of the due date of their insurance and driver’s licence/ID card. Due dates are four months after a customer’s birthday. For example: If your birthday is on June 20, your due date is October 20.

To determine if they are in a renewal year and need to have a new driver’s licence or identity card photo taken, customers should check the expiry date on their current document. If it expires in 2025, they must visit an MPI Service Centre or broker on or before the due date.

For more information about renewal status, please visit a broker or MPI Service Centre. Customers can also call MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410.

Cheques

Cheques expected the week of September 22

If a customer has not received a cheque they were expecting from MPI during the week of September 22 and require it urgently, they should follow these directions:

  • Injury claims, including income replacement
    Customers should contact their case owner directly
  • Physical damage claims, including total loss payments
    Customers should contact their adjuster directly
  • Refunds
    Customers should call MPI’s Contact Centre at 204-985-7000 or toll free at 1-800-665-2410
  • International Registration Plan (IRP)
    Customers should call the IRP Prorate Office at 204-985-7775 or toll-free at 1-866-798-1185
  • Manitoba Electric Vehicle Rebate Program
    Customers should email[email protected]

Future cheques

Beginning October 3, MPI expects the following types of cheques issued by the Corporation will be available for pick up at the MPI Service or Claim Centre location closest to the address on the customer’s file:

  • Injury claims (including income replacement) 
  • Physical damage claims
  • Refunds
  • International Registration Plan (IRP)
  • Manitoba Electric Vehicle Rebate Program

One-time payments and IRP cheques should be available four business days from the date a payment is confirmed with MPI and all associated documents are signed. Outside of Winnipeg, cheques should be available after six business days.

Ongoing payments from MPI should be available four business days after they are typically received in Winnipeg, and six business days outside of Winnipeg.

Identification is required to claim a cheque. Customers will need to provide one piece of government-issued photo identification or two pieces of government-issued non-photo identification.

Customers can find the closest MPI Service Centre to their mailing address by using the Service Centre Locator Tool.

Customers with questions about the status of their payments can call MPI’s Contact Centre at 204-985-7000 or toll free at 1-800-665-2410.

Driver’s licences and identification cards

New and renewed Manitoba driver’s licences and identification cards will not be mailed until the strike is resolved.

If a customer has been issued a temporary driver’s licence, including any condition documents, they should not dispose of them until they receive their permanent card. If they haven’t received their permanent driver’s licence and their temporary documents are set to expire, customers should visit their broker or an MPI Service Centre to receive a new version to ensure they have an active licence during this period.

Customers with an urgent need for updated photo identification, speak with their broker or visit an MPI Service Centre to discuss their options.

Personalized licence plates

Approved personalized licence plates, replacement specialty plates, and any new member-based specialty plates will not be mailed until the strike is resolved.

More information will be shared at mpi.mb.ca as it is available.

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For more information, please contact:

Media Relations Unit

Ph: 204-985-7300

Email: [email protected]

MPI reminds Manitobans to keep eyes on the road as kids head back to class

Backpacks are shiny, shoes are clean, and notebooks are new. It can only mean one thing – back to school! As thousands of Manitoba children head back to class this week, Manitoba Public Insurance (MPI) is reminding everyone to keep their focus on the road.

Children may be walking, riding their bike, or getting dropped off by a parent or school bus. Motorists need to be alert to the increased road activity.

“A new school year and reuniting with friends is an exciting time for children across the province, and MPI wants everyone to be safe as they head to and from school,” said Maria Campos, Vice President & Chief Customer and Product Officer at MPI. “Children are not always predictable, so for motorists and parents, the focus needs to be on the road. Reduced speed in school zones helps slow everything down and allow for extra reaction time.”

School buses are also back on the road and will stop traffic to allow children to get on or off the bus. Motorists need to stop at least five metres behind a school bus when the upper red lights are flashing and cannot proceed until the stop sign on the bus is closed and the red lights stop flashing. Oncoming motorists need to stop with enough distance to allow for children to get on and off the bus and cross the road. In 2024, there were 119 collisions involving a school bus, emphasizing the need for everyone to slow down and work together to keep young Manitobans safe.

Here are some safety tips for all road users now that school traffic has started:

  • Cross the street at marked intersections, preferably those controlled by School Safety Patrols, signs, or traffic control signals
  • When crossing the street, cross as quickly as possible to minimize time on the roadway
  • Look well ahead to spot school buses and school zone signs
  • Wait for children to cross the street completely before proceeding
  • Make lane changes early to allow room for children on bicycles, skateboards, or roller blades
  • If you are driving your children to school, drop them off in a safe area, away from traffic. Use a designated drop-off zone if the school has one

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For more information, please contact:

Manitoba Public Insurance

Media Relations Unit

204-985-7300

[email protected]

MPI’s Gateway Walk-In Knowledge Testing Centre Closed August 5

On August 5, 2025, the walk-in Knowledge Testing Centre at Gateway Service Centre will be closed to the public. This closure is to accommodate a full day of Driver Z student knowledge testing. Customers can book appointments for knowledge testing online at any of the other Manitoba Public Insurance (MPI) Service Centres.

Walk-in knowledge testing at the Gateway Service Centre will resume on August 6, 2025, at 9:00 a.m.

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For more information, please contact:

Media Relations Unit

Ph: 204-985-7300

Email: [email protected]

Vehicle theft costing Manitobans millions every year

A stolen vehicle means more than the loss of a valuable object and personal transportation. It can lead to fraud and fuel criminal behaviour, and every year, stolen vehicles cost Manitobans millions of dollars.

Manitoba Public Insurance (MPI) insures more than 950,000 vehicles in the province. On average, 4,000 vehicles are reported as stolen to MPI every year. Those stolen vehicles mean MPI is paying $40 million a year in damage and total replacement costs.

“With the cost of vehicles and repair costs going up, the net cost to Manitobans for stolen vehicles will continue to climb, and the number is very high,” said John Bowering, Vice President & Chief Claims Officer at MPI. “We can all help mitigate those costs by practicing prevention, whether something as simple as ensuring your doors are locked to watching out for other vehicles parked on the street and reporting anything suspicious.”

July is Vehicle Theft Prevention Month, which is a good reminder to us all on practices we can put in place to reduce the risk of vehicle theft:

  • Never leave your vehicle running unattended
  • Never leave your vehicle keys/fobs unattended, and consider where you keep your keys at home so potential thieves cannot use technology to copy the fob’s signal and create their own key
  • Park in well-lit areas or a locked/secure garage
  • When parking your car, always close the windows and lock the doors
  • Put valuables and packages in the trunk, where they are not visible

Vehicle theft costs everyone, and we all need to do what we can to protect our vehicles from being stolen.

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For more information, please contact:

Manitoba Public Insurance

Media Relations Unit

204-985-7300

[email protected]

MPI opens Fall Driver Z registration

Manitoba Public Insurance (MPI) is opening registration to its popular high school education program, Driver Z, on July 23, 2025, at 8:00 a.m.

Driver Z will be offered in communities throughout Manitoba, using a mix of eLessons, virtual, and in-person classes. One of the main components of the program is the in-car learning sessions that give students the time they need behind the wheel to gain the knowledge and skills necessary to drive safely and prevent collisions.

The Driver Z Course Finder will be posted on the MPI website on Friday, July 18, so customers can plan ahead and determine which course offering works best for them.

To start the process, parents and guardians are strongly encouraged to complete the first two steps of the registration process before registration day:

  1. Visit an MPI Service Centre or an Autopac broker with the new driver to set them up as a customer. A list of required documents that you must bring with you to verify their identity is available on MPI’s website.
  2. Purchase the Driver Z program, which can be done at the same time as the customer set up.

With the first two steps completed beforehand, on the day of registration, parents and guardians can sign up their child for Driver Z in one of four ways:

  • By visiting one of the 300 Autopac brokers across the province (check operational hours to ensure the location you plan to attend is open at or before the 8:00 a.m. registration start time).
  • Through the MPI Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410.
  • At any MPI Service Centre – centres will be opening early on July 23 to help customers prepare ahead of registration at 8:00 a.m.
  • By calling the MPI Driver Education phone line at 204-985-7199 or toll-free at 1-800-261-9928.

“MPI recognizes the high demand for this program and that many customers are not always successful when trying to register their child for Driver Z,” said Satvir Jatana, President & CEO of MPI. “We have heard those parents and are committed to making changes so Driver Z is accessible to those who need it.”

MPI has increased capacity for the Fall offering of Driver Z to nearly 4,700 seats, of which 2,126 are outside of Winnipeg. By comparison, in Fall of 2024, there were 4,200 total seats available. MPI is on track to have 10,000 seats available to new customers this year, which will return registration to pre-Covid registration levels.

“In addition to more seats, our Contact Centre will be prioritizing Driver Z registrations on July 23 and our Driver Education phone line will also be opening earlier than normal, at 8:00 a.m.,” said Jatana. “We realize these are short-term solutions, but we are doing what we can in the interim as we continue to make inroads on sustainable long-term changes.”

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For more information, please contact:

Manitoba Public Insurance

Media Relations Unit

204-985-7300

[email protected]

MPI reminds Manitobans to replace peeling licence plates

Manitoba Public Insurance (MPI) is drawing attention to a growing concern on Manitoba’s roadways: peeling licence plates. Once the numbers or the reflective coating begin to peel off plates, they create safety concerns for all road users, including law enforcement. When plates are unreadable, dangerous driving behaviours can go unchecked, posing a risk to all Manitobans.

“Keeping your licence plate in good repair keeps our roadways safe, and helps you identify other vehicles if you are in a collision or need to report them to a necessary agency,” said Maria Campos, Vice President & Chief Customer and Product Officer at MPI.

Visibility is also an important consideration when it comes to Manitoba’s licence plates. The reflective coating on the plate helps to make parked cars more visible on roadways at night, so ensuring the coating is in good repair can help in preventing a possible collision with a parked vehicle.

The Drivers and Vehicles Act (DVA) states that licence plates must be unobstructed and maintained in a condition where all information is clearly visible. A driver could face a fine of $113 if caught with a poorly maintained plate.

MPI has a five-year warranty on new licence plates and will replace them at no cost to the customer if they begin to degrade during that time period. After five years, the customer is responsible for replacing their licence plates at a cost of $15 for a pair.

“We are aware of people trying to repair their own plates,” said Campos. “We have seen blue nail polish, paint, and even Sharpie pens used to try to draw the numbers and letters back on. While we appreciate the efforts to maintain the readability of the plate, these methods don’t work. The plates need to be replaced so they have the proper reflectivity and readability. Any Manitoba broker or MPI service centre can assist you with this.”

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For more information, please contact:

Manitoba Public Insurance

Media Relations Unit

204-985-7300

[email protected]

MPI provides extensions to wildfire evacuees

Many Manitobans were evacuated from their homes and communities as wildfires spread throughout the province. While some evacuated communities have been permitted to return home or are in the process of returning, some are still unable to return.

Manitoba Public Insurance (MPI) recognizes the impact evacuations have had on Manitobans and understands that some customers may not be aware they have an upcoming or past due expiry date on their licence, vehicle registration, insurance, or other important documents.

To help provide peace of mind, MPI documents, including driver’s licence, vehicle registration, insurance, and identification cards, that have an expiry date on or after May 23, 2025, and before September 1, 2025, will be extended until September 30, 2025, for those subject to evacuation orders. While MPI encourages these customers to check the expiry dates on their documents, and to renew them at their nearest broker office or MPI Service Centre if needed, it is understood that it may not be possible while in the midst of an evacuation.

“We are doing what is best for Manitobans,” said Satvir Jatana, President & CEO of MPI. “We are here for Manitobans in their time of need, and in addition to the extensions provided, we will also be waiving late fees and charges for evacuees during this period until they have returned and settled again in their home communities.”

The extensions will allow evacuated customers to continue to drive, operate their vehicles, and prove their identity even if the date on their documents and the date displayed in MPI’s online systems indicate they are expired. MPI will continue to follow current processes and send out renewal notices by Canada Post to all customers.

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For more information, please contact:

Media Relations Unit

Ph: 204-985-7300

Email: [email protected]

MPI’s new Trusted Tow model up and running

On June 30, 2025, Manitoba Public Insurance (MPI) introduced a new diversified towing model for the City of Winnipeg, which will improve customer experience while fostering growth and fair competition for Manitoba’s towing industry.

The previous centralized towing model used by MPI consisted of only one vendor for claim-related towing services. Through a competitive procurement process, MPI has selected five towing providers in Winnipeg: Champion Towing, Bison Towing, Sprinter Towing, Hi-Way Towing, and Dr Hook Towing. These five companies, along with those currently contracted to assist customers in Brandon and rural areas, make up MPI’s accredited providers, newly branded as “Trusted Tow.”

Trusted Tow allows for greater flexibility, more customer choice, and 24-hour availability – providing help when Manitobans need it. Customers can contact MPI directly during operating hours to arrange for a tow or reach out to one of the five companies directly outside of the hours that MPI is available. Customers can choose their preferred towing company or, if they have no preference, MPI will assign a towing company to help.

“This new diversified towing model will significantly benefit Manitoba-based business by supporting the province’s repair trade industry,” said John Bowering, MPI’s Vice President & Chief Claims Officer. “We appreciate how difficult it can be to not have your vehicle after a collision. The aim of Trusted Tow is to increase efficiency, so vehicles are getting back to their owners faster.”

Customers can look for the Trusted Tow logo affixed to vehicles to know they are dealing with an MPI-accredited towing company.



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For more information, please contact:

Manitoba Public Insurance
Media Relations Unit
204-985-7300
[email protected]

MPI Files General Rate Application for 2026/27 Insurance Year

Manitoba Public Insurance (MPI) has filed its General Rate Application (GRA) with the Public Utilities Board (PUB) today, requesting approval of a 2.07 per cent increase to the overall rates of its universal compulsory automobile insurance (Basic) for the 2026/27 insurance year, which begins on April 1, 2026. If approved, this means that Manitobans will see an annual increase of $21 to the average private passenger vehicle policy next year, which is approximately $1.75 per month.

Auto insurance companies in North America are dealing with higher claim costs because modern cars are more complex, contain advanced technologies and are more expensive to repair. Despite this, MPI has worked diligently to keep insurance rates affordable for Manitobans. “While the market remains volatile and the cost of claims continues to rise, this rate request truly emphasizes MPI’s commitment to keep auto insurance affordable for all Manitobans,” said Satvir Jatana, MPI’s President and CEO. “We are taking decisive action to manage these pressures as we continue to deliver value for our customers across the province.”

Product Adjustment and Expansion Maintains Affordability

In the GRA, MPI will introduce an adjustment to the deductible for the Basic insurance product, from $750 to $1,000, to keep the Basic product affordable and comprehensive. At the same time, MPI will add a new $750 option to the list of lower deductibles it offers through its Extension line of business, which already includes $200, $300, and $500.

“We’re pleased to give customers the flexibility to maximize the affordability of their mandatory coverage by choosing a higher deductible, or to keep their existing coverage by selecting a lower deductible at an affordable price,” said Jatana. “Furthermore, a proposed overall increase of two per cent to our Extension line of business, which includes products like rental vehicle insurance, additional third-party liability insurance and lower deductibles for Basic insurance, will help keep all products affordable.”

New DSR level Rewards Safest Drivers

MPI is also applying to the PUB to expand the merit side of the Driver Safety Rating (DSR) scale to include level 20. If approved, Manitobans who move into this level will save 53 per cent of the cost of their automobile and driver insurance in the 2026/27 insurance year. “This is great news for Manitoba’s safest drivers, and we are proud that this fair and simple system allows us to recognize their contribution towards safer roads through incentives like discounts on insurance premiums,” said Jatana.

The PUB normally issues its order in December. The proposed rates would be effective April 1, 2026, but because renewal dates are staggered, some vehicle owners will not pay their new rates until March 31, 2027.

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For more information, please contact:

Manitoba Public Insurance
Media Relations Unit
204-985-7300
[email protected]

Young Manitobans being severely injured on ORVs

Riding an off-road vehicle (ORV) is one of the most popular summer activities in Manitoba and, when done safely, can be a fun way to explore the province. However, an increasing number of young people are ending up in the Emergency Department with severe and life-altering injuries after riding ORVs.

“Like many Manitobans, I am an avid ORV rider, and part of being a responsible rider is knowing how quickly and tragically things can go wrong when these vehicles are misused,” said Matt Wiebe, Minister of Justice and Attorney General of Manitoba and Minister Responsible for Manitoba Public Insurance (MPI). “Our government is committed to raising awareness for ORV safety and helping to prevent tragedies, especially the loss of young lives.”

MPI works closely with the provincial government on road safety initiatives in an effort to keep Manitoba’s roads safe for all users and prevent injuries and fatalities from occurring.

“The data we have offers a window into the severity of ORV-related injuries, reinforcing the urgent need for immediate action,” said Satvir Jatana, President & CEO of MPI. “Understanding the risk involved when operating these very powerful vehicles will help educate adults on the importance of safe use and supervision when teaching children how to ride on, and off, Manitoba’s roadways.”

MPI, in partnership with Dr. Lynne Warda, a leading pediatric emergency physician in Winnipeg, has examined data around pediatric trauma cases, which shows a sharp rise in those linked to ORV use in Manitoba. The information shows that lack of adult supervision and lack of helmet use are large contributing factors to the injuries being seen in hospitals.

In the last five years, 12 people have been killed in ORV collisions and 220 people have been injured. According to Dr. Warda, between 2011-2024, 633 children visited the Children’s Hospital Emergency Department at Health Sciences Centre with injuries sustained on an ORV. In the last four years, the number of annual injuries has been between 80-100 cases per year. Of those cases, 32 per cent were admitted to the hospital, emphasizing the severity of the injuries.

“Children’s Hospital is the only trauma centre for children in Manitoba, so patients with serious injuries are sent to us from all over the province,” said Dr. Warda. “ORV injuries are some of the most serious injuries we see. The speed and size of the vehicle leads to high impact collisions and rollovers, so the riders often have multiple injuries. This might include a head injury, broken bones, and lacerations, some needing surgery or admission to hospital. These injuries can lead to long-term disability when the head or spine is injured.”

According to the data, in Manitoba, male youths between the ages of 14-16 are suffering severe injuries on the weekends of June, July, and August. June marks ORV Safety Month, and the need to focus on safety in relation to ORVs continues to be important.

“We deliver off-road vehicle (ORV) safety presentations, funded by Manitoba Public Insurance, to youth in schools, First Nations communities, and local community clubs across the province,” said Terris Baran, Manager of Road Safety Programming at Safety Services Manitoba (SSM). “In partnership with ATV Manitoba, we also offer hands-on training to ATV riding clubs and deliver customized ATV training for companies throughout Manitoba.”

MPI and SSM work together to deliver presentations across the province, many of which are aimed at youth. From Jan-Mar 2025, 44 ORV presentations were delivered to 2,135 youth in communities and First Nations across Manitoba.

“ORVs are powerful machines, not toys,” said Baran. “Children under 16 often lack the size, strength, and judgment to operate them safely. That’s why we urge families to keep young riders off adult-sized ATVs and instead focus on supervised use of age-appropriate models, certified training, and proper safety gear, especially helmets. Our goal is to protect young lives and prevent tragedies before they happen.”

The information collected by MPI and by Dr. Warda shows that in many of the cases when youth are injured on ORVs, parents could not identify where the youth had been riding or what, exactly, happened, emphasizing that parental supervision is key to keeping youth safe on ORVs.

Under Manitoba law, youth 14-16 years of age must be supervised and accompanied by a parent or person at least 18 years old. If a youth is 15 ½ years of age and holds a valid Learner Stage driver’s licence, they can operate an ORV unsupervised but still are not permitted to travel or cross roadways, shoulders, or sidewalks.

Safety tips to remember for ORV riders of any age:

  • Manufacturers include age guidelines based on the size and power of each ORV. These guidelines should always be followed to help prevent injury. A child should never operate a full-size ORV meant for adults.
  • Young riders should always have hands-on adult supervision. Parents and caregivers play a big role by modelling safe riding and making sure children are trained. Enrolling children in certified safety training courses, such as those offered by SSM, is a great way to teach them about handling, speed control, and terrain awareness.
  • A DOT-approved helmet is required for all riders and passengers. Other recommended gear includes eye protection, gloves, long sleeves and pants, over-the-ankle boots, and chest and shoulder protection.
  • Farm work should always match the rider’s age and the machine’s capabilities. Youth-sized ORVs are not built for towing or hauling.
  • Don’t carry passengers on single-rider ORVs.
  • Avoid paved roads unless absolutely necessary and legal.
  • Ride in daylight, on familiar terrain, and at safe speeds.
  • Always slow down on hills, corners, and rough patches. Most rollovers happen when going too fast on these types of terrain.
  • Be cautious with unpredictable terrain like mud, loose gravel, or steep slopes as they can quickly lead to loss of control.
  • Stick to designated trails or areas where permission has been granted.
  • Avoid environmentally sensitive spots like wetlands or wildlife zones.

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For more information, please contact:

Manitoba Public Insurance

Media Relations Unit

204-985-7300

[email protected]

MPI resumes mailing cheques held in case of Canada Post service disruption

With Canada Post continuing service during the ongoing dispute with the union representing its employees, MPI has begun mailing cheques it was previously holding, through regular mail service, to ensure customers receive their documents as quickly as possible.

Until the labour dispute is resolved, we will continue to monitor the situation and make alternative delivery options available, as needed.

Cheques

On Friday, June 20, MPI resumed distributing most cheques through Canada Post.

The following types of cheques issued by MPI between May 23 and June 18 will remain available for customers to pick up at the MPI Service or Claim Centre location closest to the address on the customer file:

  • Injury claims (including income replacement)
  • Physical damage claims
  • Refunds
  • Manitoba Electric Vehicle Rebate Program
  • International Registration Plan (IRP)

Cheques will be available for pick up at MPI Service and Claim Centres until the end of the day on Friday, June 27. Cheques that have not been picked up by these dates will be sent to customers through Canada Post.

Identification is required to claim a cheque. Customers will need to provide one piece of government-issued photo identification or two pieces of government-issued non-photo identification.

To find the closest MPI Service Centre, please use the Service Centre Locator Tool.

Customers with questions about the status of their payments can call MPI’s Contact Centre at 204-985-7000 or toll free at 1-800-665-2410.

Driver’s Licences and Identification Cards

MPI is continuing to distribute new and renewed Manitoba driver’s licences and identification cards through Canada Post. However, due to delays, customers are encouraged to keep their temporary documents and not dispose of any expired cards until they receive a new one. Customers with expiring temporary licenses and cards should visit their broker or an MPI Service Centre to request a replacement.

Manitoba Wildfire Evacuees

If you have been affected by the devastating Manitoba wildfires and have questions about your MPI cheque or other products and services, please call your assigned case manager, adjuster or MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410 to discuss your options.

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For more information, please contact:

Media Relations Unit

Ph: 204-985-7300

Email: [email protected]

High number of cyclist injuries has MPI highlighting importance of cycling safety

Manitoba Public Insurance (MPI) is celebrating Bike Week Winnipeg by encouraging all road users to help keep cyclists safe on our roadways. In 2024, MPI received reports of 420 collisions involving cyclists throughout Manitoba, resulting in three fatalities and 236 injuries. All of these incidents are preventable.

While there are many causes of motor vehicle-bicycle collisions, claim reports suggest that fault is often shared between drivers and cyclists, which shows keeping cyclists safe on the road is a shared responsibility.

“Education is key to keeping vulnerable road users safe,” said Maria Campos, Vice President & Chief Customer and Product Officer at MPI. “We remain committed to continuing to invest in educating road users about safe ways to share the road because we know that in the event of a collision, a cyclist is much more likely to experience a serious injury or death as they don’t have the structural protection of a vehicle.”

MPI offers many cycling safety programs to help educate riders of all ages on how to stay safe on the roads. Cycle Safely Bike Rodeos are offered in partnership with schools around the province to teach young children about bicycle safety. The rodeos also include a riding course to practice the lessons learned. In addition, MPI Community Relations experts provide general presentations geared towards all age groups and coordinate cycling safety courses, like Cycling Champions, delivered by experienced, local cycling instructors for amateurs to experienced riders looking to become leaders in cycling safety in the community.

As a partner in road safety, MPI also sponsors Bicycle Education & Skills Training in Schools (BEST), which is a partnership with MPI, Bike Winnipeg Green Action Centre, and Seven Oaks School Division to develop safe cycling curriculum for Grade 4-8 students.

Common safety tips for all cyclists to keep in mind when riding on roadways include:

  • Always wear a helmet
  • Obey traffic control signals and signs
  • Use hand signals and eye contact to communicate
  • Ride in a straight line, don’t weave between vehicles
  • Ride single file when riding with other cyclists
  • Don’t carry anything that is large enough to affect your ability to maintain safe control and balance of the bicycle
  • Watch for debris and road hazards that may impede your travel or the travel of a vehicle

For motorists, some safety tips are:

  • The safe distance between a vehicle and a cyclist increases as speed increases, so the faster you go, the more distance you need to provide between your vehicle and a cyclist
  • Reduce your speed and leave a safe following distance
  • Change lanes, if possible, to give cyclists plenty of room
  • If it is not possible to change lanes, pass at a safe distance (more than one metre for speed zones over 50 kilometres per hour)
  • Avoid using your horn
  • Watch for cyclist hand signals indicating change in direction of travel
  • Watch for debris that has collected near the curb that a cyclist may need to avoid, requiring more room

Road safety truly is everyone’s responsibility. If we share that responsibility, everyone will get home safely.

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For more information, please contact:

Manitoba Public Insurance

Media Relations Unit

204-985-7300

[email protected]

MPI closing off Project Nova, charting new path forward

Manitoba Public Insurance (MPI) is closing off Project Nova and adopting an industry best practice approach to address its technical requirements, which allows for flexibility and adaptive methods to focus on business priorities while maintaining fiscal prudence. The corporation made this critical decision after a thorough review of the remaining work from Nova along with the learnings from the past, and an in-depth assessment of all IT requirements for the corporation.

“Simply put, it was determined that staying on the current path would not be responsible, nor in the best interest of Manitobans,” said Satvir Jatana, President and CEO of MPI. “The program was not structured for success, and we have done the work to understand why. That said, the need to replace the aging technology that supports Manitoba’s public auto insurance model still exists. We are taking a more pragmatic approach to this work, modelled after industry best practice and with regular reporting intervals built in to ensure we remain accountable to Manitobans.”

MPI will break down the replacement needs for its legacy systems into stand-alone projects to allow the Corporation to plan, cost, and deliver each initiative with clear timelines and accountability. The focus will be on ensuring each project has reasonable timelines of 12-24 months.

This new approach will allow the Corporation to concentrate on the technological needs of the organization and its customers, ensuring projects are prioritized and delivered within reasonable timelines. This path forward emphasizes focused delivery, flexibility to remain adaptable to changing circumstances and priorities, improved budgeting, forecasting and improved procurement to prevent wastage and overcommitment to vendors.

To help decrease risk and build additional transparency moving forward, MPI is taking a renewed focus toward the governance structures that oversee this critical work.

“MPI has built in governance at various levels of the organization,” said Christian Dandeneau, Chair of MPI’s Technology Committee of the Board. “In addition to a robust internal structure, the Board has direct visibility and oversight of the work being done through the Technology Committee. In addition, we continue to work with an independent third party to provide external governance. This will lead to clearer decision-making accountabilities with more assigned responsibility to ensure the work stays on track to deliver for all Manitobans.”

The leadership team at MPI is committed to modernizing MPI’s technology systems to continue to protect customer data, and to enable MPI to explore new ways of delivering services to customers.

“Project Nova was not working, and I commend the leadership team at MPI for digging in to understand why, and for developing a new way forward. This new approach is realistic, aligns with industry standards and is fully supported by the Board,” said Carmen Nedohin, Chair of MPI’s Board of Directors. “The meticulous planning and structuring that has gone into the plan shows this leadership team is committed to moving MPI forward while ensuring that lessons learned are integrated into this new path.”

MPI acknowledges the Auditor General’s review of Project Nova that the government requested on June 4. The Corporation will cooperate fully with the audit and looks forward to how the results can shape our work moving forward.


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For more information, please contact:

Manitoba Public Insurance
Media Relations Unit
204-985-7300
[email protected]

Impacts of potential Canada Post service disruption

In anticipation of a potential Canada Post service disruption, MPI is taking action to ensure customers receive their cheques and other important documents in a reliable way.

During this period, the delivery of some documents, including new and renewed driver’s licences and identification cards, may be delayed.

Cheques

The following types of cheques issued by MPI are available for pick up at the MPI Service or Claim Centre location closest to the address on your customer file:

  • Injury claims (including income replacement)  
  • Physical damage claims
  • Refunds
  • Manitoba Electric Vehicle Rebate Program
  • International Registration Plan (IRP)

One-time payments and IRP cheques should be available four business days from the date your payment is confirmed with MPI and all associated documents are signed. Outside of Winnipeg, cheques should be available after six business days.

If you receive ongoing payments from MPI, your cheque should be available four business days after you typically receive it if you live in Winnipeg, and six business days if you live outside of Winnipeg.

Identification is required to claim a cheque. You will need to provide one piece of government-issued photo identification or two pieces of government-issued non-photo identification.

To find the MPI Service Centre where your cheque will be available, please use our Service Centre Locator Tool.

If you have questions about the status of your payment, please call MPI’s Contact Centre at 204-985-7000 or toll free at 1-800-665-2410.

Driver’s licences and identification cards

Delivery of new and renewed Manitoba driver’s licences and identification cards may be delayed at this time. Please keep your temporary documents and do not dispose of any expired cards until you receive a new one.

If you have an urgent need for updated photo identification, please speak with your broker or an MPI Service Centre representative about your options.

More information will be provided at mpi.mb.ca as MPI becomes aware of the extent of the possible Canada Post service disruption.

Manitoba wildfire evacuees

If you have been affected by the devastating Manitoba wildfires and have questions about your MPI cheque or other products and services, please call your assigned case manager, adjuster or MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410 to discuss your options.

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For more information, please contact:

Media Relations Unit

Ph: 204-985-7300

Email: [email protected]

MPI donates $100,000 to support Manitobans impacted by wildfires

Manitoba Public Insurance (MPI) is donating $100,000 to the Canadian Red Cross to assist those impacted by ongoing wildfires across the province.

“This is a devastating situation, and it is incumbent on us to step up and help people who have had to evacuate their homes and leave everything behind in the interest of safety,” said Satvir Jatana, MPI’s President and CEO. “At times like these, we need to come together as a community and offer whatever support we can to ease the suffering so many people are experiencing.”

The Manitoba division of the Red Cross is assisting those impacted by the wildfires, including the more than 17,000 northern residents who have been evacuated from their homes and the communities hosting them. This includes coordinating needed resources for temporary shelters and reception areas as well as financial assistance and recovery and resilience efforts.

“Our hearts go out to those who are impacted by the wildfires,” said Carmen Nedohin, Chair of MPI’s Board of Directors. “One thing Manitobans know how to do is support each other through a crisis, and MPI understands the importance of keeping each other safe. We wanted to do our part to help through this donation to the Red Cross, who are currently matching every dollar donated, doubling the impact of each contribution.”

Donations to the Canadian Red Cross are the best way to help relief efforts during this humanitarian crisis. All money pledged will be directed to help the people and communities affected by the wildfires in the province, including those who have been evacuated or displaced. Donations can be made online or by calling 1-800-418-1111.

For updated information on the wildfires, see the Manitoba government fire bulletins.

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For more information, please contact:

Manitoba Public Insurance

Media Relations Unit

204-985-7300

[email protected]

MPI releases Ride For Dad specialty plate to help in the fight against prostate cancer

Manitoba Public Insurance (MPI) has partnered with Ride For Dad to create a specialty licence plate that will raise money to support people impacted by prostate cancer in Manitoba. The plate was unveiled earlier today at the kickoff of the annual ride in Winnipeg.


The Ride For Dad specialty plate will be the 15th plate available to Manitobans under the Specialty Licence Plate Program. A portion of funds raised through the sale of the plate will be directed to the Manitoba Prostate Cancer Support Group (MPCSG), which provides awareness, education, and support to those impacted by prostate cancer in our province.


“Working with groups like Ride For Dad, and the many others we’ve partnered with over the years, to create specialty licence plates helps generate critical funding for charities in the province,” said Satvir Jatana, President & CEO of MPI. “We are proud to support communities across Manitoba and groups like Ride For Dad and MPSCG, who are making a direct impact on the lives of people impacted by prostate cancer.”


The Specialty Plate Program has raised more than $5.5 million for Manitoba-based charities to date. The cost of the Ride For Dad plate will be $70, of which $30 will go to MPCSG.


“Prostate cancer affects thousands of Manitobans, and our government is pleased to partner with MPI and unveil the Ride For Dad specialty licence plate, in support of this very important cause,” said Justice Minister Matt Wiebe, minister responsible for Manitoba Public Insurance (MPI). “These specialty licence plates are one way that Manitobans can show solidarity in the fight against cancer and support life-saving prostate cancer research and education right here in our province.”


“The announcement of an official Manitoba Motorcycle Ride For Dad licence plate has the motorcycle community buzzing and will support prostate cancer awareness and education throughout the province,” said Ride For Dad co-Chair, Moe Sabourin. “Thank you to the Province of Manitoba and Manitoba Public Insurance for stepping up in the fight against prostate cancer. Proceeds from licence plate sales will be directed to the Manitoba Prostate Cancer Support Group and we are very excited to participate.”


The new Ride For Dad plates will be available for both passenger vehicles and motorcycles at all MPI Service Centres and Autopac brokers across Manitoba on July 14, 2025.


For information on the other specialty plates available, visit our website.

MPI works to curb illegal vehicle dealers and protect Manitobans

Manitoba Public Insurance (MPI) is taking decisive action to crack down on illegal motor vehicle dealers, known as “curbers”, to help maintain the trust and integrity of the dealer network in the province and protect Manitobans from losing money to criminal operators.

Curbers are individuals who sell more than four vehicles in a 12-month period without a dealer permit, and they have frequently been linked to wider fraud networks. While dealers are required to keep records of the vehicles they buy and sell, curbers are not monitored, which can result in customers buying vehicles with rolled-back odometers, a previous collision history that was not disclosed, cloned Vehicle Identification Numbers (VINs), and a myriad of other concerns that are hidden from buyers, who then have no recourse to cover their losses.

MPI’s Vehicle Safety department introduced a dealer audit framework in 2024 to increase the frequency of audits and work more closely with MPI’s Special Investigation Unit (SIU) and law enforcement partners. In addition, MPI’s Vehicle Safety Officers have Peace Officer status under the Drivers and Vehicles Act and can issue Provincial Offence Notices.

In 2024, the Vehicle Safety team contacted curbers to educate them as to what was required if selling more than four vehicles in a year. After receiving the letters, two obtained permits, two stopped the illegal sales, and two were issued Provincial Offence Notices. One of those notices was issued to Mohamed Kasem, who later became the subject of investigation with the SIU and Winnipeg Police Service. That investigation led to a large-scale operation known as Buyer Bee Aware that resulted in Kasem being arrested on 68 charges related to fraud.

In February 2025, MPI’s Vehicle Safety team sent 30 letters, and 30 more curbers have been identified to receive letters in May 2025. Four Provincial Offence Notices have been issued to date, each carrying a fine of more than $2,500.

“The ability to issue Provincial Offence Notices to unpermitted dealers goes hand-in-hand with sanctions for dealers,” said Dana Frazer, Vice President & Chief Operations Officer at MPI. “Suspended dealers are monitored, and if found to be still operating as a dealer, a notice is issued. With this increased oversight over curbers and suspended dealers, we now have increased awareness of fraud networks. Our Vehicle Safety team is looking at all the connections and involving the SIU and law enforcement to protect Manitobans from vehicle fraud.”

Vehicle fraud affects everybody – it increases costs and puts unsafe vehicles on our roadways. MPI is committed to the safety of Manitobans and efforts will continue to prevent curbers and sanctioned dealers from operating.

MPI identifies sanctioned sellers on our website, and the public is encouraged to review this list before purchasing a vehicle. In addition, MPI has made it easy to report fraud. You can submit your tip online, by phone on our TIPS line: 204-985-8477, or through Crime Stoppers. Tip information is completely confidential and anonymous.


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For more information, please contact: Manitoba Public Insurance
Media Relations Unit
204-985-7300
[email protected]

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