Category: News Releases

Although summer is still in full swing in Manitoba, students planning to get behind the wheel this
fall can start preparing now – registration for the fall term of MPI’s popular high school driver
education program, Driver Z, begins in July.

With start dates in September, October, and November, available courses for the fall session will
be posted on the Driver Z Course Finder on Friday, July 3 to allow parents, guardians and students
to plan ahead and determine which course offering works best for them.

Students interested in registering must sign up as a new MPI customer and purchase the Driver
Education service at a MPI Service Centre or Autopac broker by end of day on Saturday, July 4 to
be eligible to receive an invitation for a registration window.

“We know that fall is one of our most popular terms for Driver Z and we’re proud to be offering
over 4,700 seats for the course throughout the province to ensure as many teens as possible can
take advantage of this affordable training opportunity,” Dana Frazer, Vice President and Chief
Operations Officer at MPI.

Driver Z gives students the knowledge and skills they need to drive safely and prevent collisions,
keeping the road safe for all users. Students get this high-value training for only $50 while MPI
covers the rest of the cost, which is well over $600.

Earlier this year, MPI improved its registration process for the program and eliminated the rush to
register on a single day. Now, eligible customers are invited to a multi-day registration window and
they can choose a date and time that works for them to register for a course at a broker, an MPI
Service Centre or by calling MPI’s Contact Centre.

More information about the Driver Z registration process is available on MPI’s website.

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For more information, please contact:
Media Relations Unit
Ph: 204-985-7300
Email: [email protected]

MPI has received approximately 20,000 claims since last week’s severe weather and remains on pace to exceed the highest number of claims received related to a single weather event.

The Corporation has put a temporary response process in place to address this unprecedented volume of claims to serve more customers, faster.

Customers in any area of the province who have filed a claim online have or will shortly receive an email from MPI containing their claim number and detailed options for next steps, based on their location:

Customers in Winnipeg:

Option 1: Assessment at MPI’s Hail Response Centre

• MPI has designated its Gateway Service Centre as a dedicated Hail Response Centre and will be offering initial damage assessments for storm-related claims at this location.
• Customers unsure about the extent of the damage to their vehicle, unsure if their vehicle is repairable, or owning a vehicle that is model year 2016 or earlier should choose this option.
• A short appointment will assess the vehicle and determine if it’s likely repairable or a write-off (meaning the damage to the vehicle is significant enough that repairing it isn’t the best option). If the vehicle is repairable, a full damage estimate will be the next step.

Option 2: Complete estimate at a Direct Repair shop or Authorized Paintless Dent Repair Facility

• Customers can proceed to an MPI-accredited repair shop to obtain a full damage estimate for eligible claims.
• After the estimate is complete, customers can choose any accredited or authorized shop to complete the repairs or stay at the original shop to have the work completed.

Customers in Steinbach, Selkirk, Beausejour and Portage la Prairie:

Option 1: Assessment at MPI’s Hail Response Centre

• MPI has designated its Gateway Service Centre as a dedicated Hail Response Centre and will be offering initial damage assessments for storm-related claims at this location.
• Customers unsure about the extent of the damage to their vehicle, unsure if their vehicle is repairable, or owning a vehicle that is model year 2016 or earlier should choose this option.
• A short appointment will assess the vehicle and determine if it’s likely repairable or a write-off (meaning the damage to the vehicle is significant enough that repairing it isn’t the best option). If the vehicle is repairable, a full damage estimate will be the next step.

Option 2: Complete estimate at a Direct Repair shop or Authorized Paintless Dent Repair Facility

• Customers can proceed to an MPI-accredited repair shop to obtain a full damage estimate for eligible claims.
• After the estimate is complete, customers can choose any accredited or authorized shop to complete the repairs or stay at the original shop to have the work completed.

Option 3: Book an estimate at an MPI Service Centre

• Customers can call MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410 to book a full estimating appointment at an MPI Service Centre in their area.

Customers in all other areas of the province:

Option 1: Complete estimate at a Direct Repair shop or Authorized Paintless Dent Repair Facility

• Customers can proceed to an MPI-accredited repair shop to obtain a full damage estimate for eligible claims.
• After the estimate is complete, customers can choose any accredited or authorized shop to complete the repairs or stay at the original shop to have the work completed.

Option 2: Book an estimate at an MPI Service Centre

• Customers can call MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410 to book a full estimating appointment at an MPI Service Centre in their area.

MPI expects claims will continue to be reported in the weeks and months ahead, which will increase the overall number of claims filed.  

MPI is reminding customers to please open their claims as soon as possible to help us fully understand the total number of claims and the overall impact of this event. Customers are encouraged to use the online claim form to report drivable damage to their vehicle.

Claims should be reported depending on the type of damage that has occurred:

Glass Repairs

Customers with glass damage can contact an accredited autobody or glass repair shop to open a claim and arrange for a temporary repair. They can do this whether or not they have already begun the claims process with MPI over the phone or online. Customers will be required to pay their deductible at the time the temporary repair is done.

After the temporary repair is complete, customers will be contacted to book an estimating appointment at an MPI location to determine if the vehicle can be permanently repaired.

Damaged, and not Drivable

Customers whose vehicles cannot be driven due to storm damage should call MPI’s Contact Centre directly at 204-985-7000 or toll-free at 1-800-665-2410 to report their claim. We are prioritizing the most severe claims through our Contact Centre.

Damaged, but Drivable

Customers with damaged vehicles that can still be safely driven are encouraged to open a claim with MPI online at openclaim.mpi.mb.ca.

***

Given the high volume of claims MPI continues to receive, customers may experience delays in processing their claim. We know this can cause frustration and we are asking for patience during this time.

We understand the impact this storm continues to have on our customers and the devastation that comes from experiencing damage to or loss of property. We want to assure our customers that we are working around the clock to process claims for those who are needing our support.

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For more information, please contact:

Media Relations Unit

Ph: 204-985-7300

Email: [email protected]

MPI has received approximately 20,000 claims since Tuesday’s severe weather, putting this on pace to be the highest number of claims ever received following a single event.

MPI expects claims will continue to be reported in the weeks and months ahead, increasing the overall number of claims filed, which will likely exceed the previous limit of 24,000 in 1996.

Processing this unprecedented number of claims is unfeasible using current processes.

MPI is reminding customers to please open their claims as soon as possible to help us fully understand the total number of claims and the overall impact of this event. Customers are encouraged to use the online claim form to report drivable damage to their vehicle.

Because of the magnitude of this event, MPI is putting in place a new phased approach that will allow us to serve more customers, faster. We are finalizing a plan that will provide early damage assessments and get customers on the way to having their vehicles repaired.

We will be communicating that plan to customers in the coming days.

We understand the impact this storm is having on our customers and the devastation that comes from experiencing damage to or loss of property. We want to assure our customers that we are working around the clock to put procedures in place that will help us respond as quickly as possible to those who are needing our support.

Claims should be reported depending on the type of damage that has occurred:

Glass Repairs

Customers with glass damage can contact an accredited autobody or glass repair shop to open a claim and arrange for a temporary repair. They can do this whether or not they have already begun the claims process with MPI over the phone or online. Customers will be required to pay their deductible at the time the temporary repair is done.

After the temporary repair is complete, customers will be contacted to book an estimating appointment at an MPI location to determine if the vehicle can be permanently repaired.

Damaged, and not Drivable

Customers whose vehicles cannot be driven due to storm damage should call MPI’s Contact Centre directly at 204-985-7000 or toll-free at 1-800-665-2410 to report their claim. We are prioritizing the most severe claims through our Contact Centre.

Damaged, but Drivable

Customers with damaged vehicles that can still be safely driven are encouraged to open a claim with MPI online at openclaim.mpi.mb.ca.

***

Given the high volume of claims MPI continues to receive, customers may experience delays in processing their claim. We understand this can cause frustration and we are asking for patience during this time.

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For more information, please contact:

Media Relations Unit

Ph: 204-985-7300

Email: [email protected]

Manitoba Public Insurance (MPI) has become aware of a confirmed case of measles at the Winkler Service Centre. In the best interest of the health and safety of our team, our customers, and our community, the Winkler Service Centre will be closed January 29, 2026, and January 30, 2026. At this time, the intent is to have the service centre reopen on February 2, 2026, but MPI will continue to monitor the situation and reassess as needed.

All customers with appointments at the service centre will be contacted to reschedule.

Anyone who was at the Winkler Service Centre between January 21-23, 2026, is asked to monitor themselves for symptoms. Symptoms of measles generally appear seven to 21 days after exposure. Initial symptoms may include fever, runny nose, drowsiness, irritability and red eyes. Small white spots may also develop on the inside of the mouth or throat. Several days after the initial symptoms, a red blotchy rash appears on the face and progresses down the body.

Further information on measles, exposures, and immunization is available on the provincial government website or you can contact Health Links-Info Santé at 204-788-8200 in Winnipeg or 1-888-315-9257 toll-free in Manitoba. 

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For more information, please contact:

Manitoba Public Insurance
Media Relations Unit
204-985-7300
[email protected]

Manitoba Public Insurance (MPI) is making changes to operating hours at its locations across Manitoba to better meet customer needs.

Effective April 6, 2026, MPI’s Gateway, Bison and Main Street Service Centres will be open between 7:30 a.m. and 5:30 p.m., Monday to Friday. All other locations in Winnipeg and rural communities will be open between 9:00 a.m. and 4:30 p.m., Monday to Friday. MPI will also discontinue Saturday service at the Bison and Main Street Service Centres.

These changes align with customer demand around claims and estimating appointment needs, which have been offered at MPI’s service and claim centres from Monday to Friday between 9:00 a.m. and 5:00 p.m. since the COVID-19 pandemic.

MPI ended Saturday estimating appointments in 2020, following the introduction of Direct Repair and photo-based estimating services.

As well, the introduction of a new road-testing requirement has eased pressure on wait times and improved weekday appointment availability.

“MPI continues to monitor and adjust its service delivery, keeping customer and employee experience at the forefront,” said Dana Frazer, Vice President and Chief Operations Officer for MPI.

In 2025, MPI piloted a weekday service model at the Gateway Service Centre. The success of that pilot, both in customer and employee experience, has provided MPI with confidence in introducing similar changes at the Bison and Main Street Service Centres.

Customers can continue to access MPI services outside of service centre operating hours through the Contact Centre, which will remain open on Saturdays, and through the more than 300 Autopac brokers located throughout Manitoba.

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Manitoba Public Insurance (MPI) is committed to operating with openness. As part of that commitment, MPI has posted its annual Public Review Meeting presentation on EngageMB. The presentation is based on MPI’s 2024 Annual Report and focuses on financial performance, customer experience, and operational service improvements. The goal of the annual presentation is to give Manitobans a clear picture of how MPI performed, challenges it navigated, and – most importantly – how it is evolving to best serve its customers.

The presentation helps Manitobans understand how premiums support safer roads, reliable insurance, and customer experience that continues to improve year over year. Further, the presentation demonstrates how rates are set, how decisions are made, and how public funds are used.

MPI is a community-owned public insurer whose purpose is not to generate profit; it is to protect, support, and serve the people of Manitoba. Every decision – from modernization to service improvements – is guided by what’s best for customers. With that in mind, the public will have the opportunity to provide feedback through the EngageMB platform.

“We try to provide Manitobans with many opportunities to give us feedback on what is happening at MPI, and the Public Review Meeting presentation is one way we do that,” said Maria Campos, Vice President & Chief Customer and Product Officer. “We want our customers to stay connected with what we are doing by participating in surveys, sharing feedback online, following MPI on our social media channels, connecting at service centres, or engaging with us at one of our many community events. Ultimately, when you tell us what’s working and what’s not working, you help make MPI better for everyone.”

The presentation will be available on EngageMB until January 14, 2026.

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For more information, please contact:

Manitoba Public Insurance
Media Relations Unit
204-985-7300
[email protected]

With over 2,600 cases of physical damage and bodily injury claims suspected of fraud at Manitoba
Public Insurance (MPI) in 2025, narrowing the list to only five is challenging. A body builder, an
injured arsonist, a vehicle headed for Dubai, a Porsche hunt, and covert cases of beer stand out
amongst the rest of the incidents that MPI’s Special Investigation Unit (SIU) investigated, saving
Manitoba ratepayers almost $17 million dollars in attempted auto insurance fraud this year.

“While many of you will shake your heads or even chuckle at the audacity of some of these cases
we are highlighting, MPI is sharing these fraud attempts to emphasize that insurance fraud has a
cost, and that cost is borne by all of us in Manitoba,” said John Bowering, MPI’s Vice President &
Chief Claims Officer. “Our SIU team is committed to seeking out instances of fraud, and they have
a breadth of expertise when it comes to investigations. Their hard work saves Manitobans money
and maintains the integrity of our public insurance system.”

Every Manitoban can do their part. Anyone with information about auto insurance fraud is
encouraged to call the MPI TIPS Line at 204-985-8477 in Winnipeg, toll-free 1-877-985-8477
outside of Winnipeg, or submit information online at mpi.mb.ca. Information can also be submitted
by calling Crime Stoppers at 1-800-222-8477 (TIPS) or online at manitobacrimestoppers.com. All
calls and reports are kept anonymous.

Fraud 1: Body Builder

After a minor two-vehicle collision, a claimant reported injuries so significant that they were
unable to go to work, perform their own personal care, or take care of cooking and housekeeping
duties for themselves and their children. It was reported that the injuries caused very high pain
levels with any activity, including just sitting down. Based on the extent of injury, the claimant was
entitled to Income Replacement Benefits and Personal Care Assistance payments under the
Personal Injury Protection Program.

Due to the severity of the injuries reported in relation to the seriousness of the collision, SIU
launched an investigation. The investigators found the claimant spent much of their time at the
gym, lifting heavy weights while bending and squatting, making household chores seem mild in
comparison.

Based on the investigation, MPI terminated all income replacement and personal care benefits.

The savings to ratepayers was more than $300,000.

Fraud 2: Injured Arsonist

A claimant was treated at the hospital for significant burn injuries after a sudden and violent
explosion that engulfed their commercial truck in flames in a hotel parking lot. The claimant
reported to police and to medical professionals that they had fought the fire with a fire
extinguisher for 10 minutes, trying to save the vehicle, sustaining burns in the process.

SIU began to investigate and found video evidence of the claimant methodically staging and
executing the arson. However, the explosion appeared unplanned and is what caused the
claimant’s injuries. At no time was there any evidence of attempts to extinguish the fire.

The claim was denied, saving ratepayers approximately $1 million in vehicle and injury claims.

Fraud 3: Dubai Bound

A claimant reported they returned to a parking lot to find their vehicle had been stolen. A
settlement was reached and the claimant was paid. After the payment, MPI was notified by a
separate investigating agency that the vehicle had been intercepted in a shipping container in
Ontario heading to Dubai, along with 14 other vehicles.

The overseas trip was cancelled, and an SIU investigation was opened. Investigators discovered
the vehicle was reported stolen after it had already been in Ontario for several days. The vehicle
was examined, and there were no indications of forced entry or tampering with the ignition.

MPI is in the process of reclaiming the $51,657.54 that was paid out for this fraudulent claim.

Fraud 4: A Porsche Hunt

A two-vehicle collision occurred and both parties made a claim. One of the vehicles was a Porsche.
The accounts given by each party did not match up, nor did the evidence from the scene of the
collision. SIU began an investigation.

It was determined that the driver of the first vehicle passed by the home of the Porsche’s owner
and circled back when the Porsche began to reverse out of the driveway. The vehicle accelerated
toward the Porsche, striking it, while the Porsche attempted to take evasive action. The driver of
the first vehicle said they tried to avoid the collision, but there was no room due to parked vehicles.

After the collision, the driver of the Porsche exited the vehicle and ran into the residence, then
came back a short while later with additional people. It was reported to MPI that the fully licensed
registered owner of the vehicle was driving and had two other people in the vehicle with them.
Investigators found that the registered owner was not in the vehicle and the individual with the
Learner’s licence was the only occupant of the Porsche and was driving illegally. It was further
found that the parties in both vehicles were known to each other.

False statements were provided by both vehicle drivers. An intentional act caused the collision.

The claim was denied, saving ratepayers approximately $154,000.

Fraud 5: Covert Cases of Beer

After a minor collision with minimal reported injuries and damage, a claimant initially reported
being able to perform certain aspects of their employment, but as the claim continued, they
reported being unable to complete more and more parts of their job due to significant pain.

The claimant’s business required them to purchase and transport bulk supplies, and they reported
they were unable to complete their tasks as their lifting capacity was zero to five pounds
maximum, with a very low tolerance for most activities. Based on the extent of injury and the
nature of the claimant’s work, they were entitled to Income Replacement Benefits.

Surveillance was initiated by SIU. The claimant was routinely seen out of their home running
errands and doing work for their business for approximately 7-10 hours every day. The claimant
was observed shopping at several beer vendors and loading up to 18-20 cases of beer into the
trunk of their vehicle without assistance. The claimant continued to be seen lifting heavy items
and carrying equipment without any evidence of pain or difficulty.

Based on the investigation, benefits were terminated. The savings to ratepayers as a result of this
investigation was more than $480,000. Efforts are being made to reclaim $19,000 in benefits
already paid to the claimant.

Altogether, the investigation and discovery of these five fraudulent claims by MPI’s SIU team
saved Manitoba ratepayers $2 million out of the total $17 million saved in 2025.

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For more information, please contact:
Manitoba Public Insurance
Media Relations Unit
204-985-7300
[email protected]

Manitoba Public Insurance (MPI) thanks the Public Utilities Board (PUB) for hearing and
responding to the 2026/27 General Rate Application. MPI respects the independent role
of PUB and will work to implement the order for the Basic line of business beginning on
April 1, 2026.

Coverage under MPI’s Basic insurance is mandatory for Manitoba drivers. Rates are
regulated and approved by PUB on an annual basis, with industry stakeholders
participating in the hearing process.

Following the Corporation’s request for a 2.07 per cent increase, PUB has ordered a 1.77
per cent increase to Basic insurance rates for the 2026/27 insurance year. This represents
an annual increase of $21.89 to the average private passenger vehicle policy next year,
which is approximately $1.82 per month.

PUB has also approved MPI’s application to expand the range of vehicle rate groups for
private passenger and light truck vehicles from 41 to 45. This expansion allows MPI to
more accurately reflect the claims cost of vehicles in higher groups. Individual vehicle
premiums will vary depending on the type of vehicle being insured.

An expansion to +20 under the Driver Safety Rating system has also been approved in the
2026/27 order. Customers who move to the new level +20 on the scale will receive a
discount of 53 per cent off the cost of their vehicle insurance and 55 per cent off their
driver insurance, which continues to reward Manitoba drivers for their safe driving
behaviours.

MPI is also offering customers more choice and flexibility to maximize the affordability of
their Basic mandatory coverage. Beginning in April 2026, MPI is adjusting the Basic
insurance deductible from $750 to $1,000. Customers can choose a higher deductible to
maximize the affordability of the mandatory product or can opt for a lower deductible
level by purchasing an optional product through MPI’s Extension line of business.

During a customer’s annual renewal process when Annual Statements of Account and
Renewal Notices are mailed out, customers that are currently at a $750 deductible will be
automatically assigned a $750 Extension product deductible. Each customer will still have
the opportunity to adjust their deductible level and can make those changes by visiting their Autopac agent. Changes made prior to the policy renewal and payment due dates will be free of charge.

MPI continues to be committed to providing affordable rates for Manitobans.

All changes delivered in the order will be in effect as of April 1, 2026.

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For more information, please contact:
Media Relations Unit
Ph: 204-985-7300
Email: [email protected]

For the safety of our customers and our employees during blizzard conditions, most Manitoba
Public Insurance (MPI) locations in southern Manitoba are closed to the public for December 18,
2025.

The following centres will be closed to the public for the day:

• All Winnipeg service centres
• Physical Damage Centre
• Arborg
• Beausejour
• Portage la Prairie
• Selkirk
• Steinbach
• Swan River
• Winkler
  

Brandon will remain open in a limited capacity.

Dauphin, The Pas, and Thompson service centres will be open for regular business.

All customer appointments at affected centres, including road tests, knowledge tests, and
estimating, will be cancelled and rescheduled without penalty. MPI will contact customers to
reschedule.

Driver Z in-person and in-car lessons are cancelled for today. Virtual classes will continue as
scheduled.

The Contact Centre remains open to assist customers at 204-985-7000 or toll-free at 1-800-665-
2410.

MPI will continue to update other potential impacts or closures.

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For more information, please contact:
Manitoba Public Insurance
Media Relations Unit
204-985-7300
[email protected]

Manitoba Public Insurance (MPI) is continuing work to improve the Driver Z experience for customers. Starting with the spring 2026 course offerings, MPI is introducing a new approach to Driver Z registration.

Driver Z is MPI’s high school driver education program that uses a mix of in-person, online, and in-car learning to give students the knowledge and skills they need to drive safely and prevent collisions, keeping the road safe for all users. Students get this high-value training for only $50 while MPI covers the rest of the cost, which is well over $600.

Previously, Driver Z registration worked on a first-come, first-served basis. All courses for the upcoming term opened on one day, which could create early morning line ups at broker’s offices and MPI Service Centres as parents and guardians rushed to secure a spot for their teens.

Now, eligible customers will be invited to a multi-day registration window. During that window, they can visit a broker or MPI Service Centre to pick their spot and register in a Driver Z course.

“Customers eligible for spring 2026 courses will be assigned a multi-day registration window in January, allowing them more time to sign up for Driver Z,” said Dana Frazer, Vice President and Chief Operations Officer at MPI. “This new approach to registration aims to take the stress off parents and students who were having to rush to try and get a spot on the same day as every other eligible customer in the province.”

How it works

Students who want to take Driver Z in spring 2026 must sign up as a new MPI customer and purchase the Driver Z program service at an MPI Service Centre or broker by end-of-day January 3, 2026, to be eligible to move forward in the registration process. These first two steps require both the student and the parent/guardian to attend in person and can be completed in one visit.

From January 5-24, 2026, eligible customers will begin receiving emails notifying them of their registration window and directions on how to complete their enrolment. Eligible customers will be provided registration windows based on the age of the student, with older students being placed in the earlier registration windows. MPI anticipates more than 2,700 spots will be available across Manitoba in the spring term.

General registration will be offered after the defined registration windows, based on course and community availability.

Course locations and availability will be updated on the Course Finder at mpi.mb.ca on December 12, 2025, for customers to determine which course and location suits their needs.

“We recognize that getting a driver’s licence is a rite of passage for young people, and it can also lift heavy burdens off families when an additional driver is added to the mix,” said Frazer. “We want to make Driver Z registration less intense and help our customers gain access to this valuable program in an organized, user-friendly way.”

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For more information, please contact:

Manitoba Public Insurance
Media Relations Unit
204-985-7300
[email protected]

Manitoba drivers are having more success in passing their road test on their first try and earning their driver’s licence. On November 14, 2024, Manitoba Public Insurance (MPI) introduced the Training Support Requirement (TSR). The TSR makes it mandatory for drivers who fail their road test three times to complete five hours of documented driving instruction from an MPI-approved driving school before they are permitted to attempt another road test.

At the one-year mark, the results reflect that pass rates have improved by almost seven per cent.

“The TSR helps make roads safer by ensuring drivers have the training they need,” said Dana Frazer, Vice President and Chief Operations Officer. “The goal is to have drivers prepared before they take our examiners out on the road with the public. If customers fail the test multiple times, they need to be supported with training to improve their skills.”

From November 15, 2024, to November 14, 2025, first-attempt pass rates rose to 45.2 per cent, up from 39.4 per cent in 2023–24 and 40.6 per cent in 2022–23. In the first year of the program, Manitobans completed 83,432 road tests:

• 38,341 first attempts
• 21,686 second attempts
• 11,586 third attempts
• 11,816 fourth or higher attempts

That’s 6,000 fewer fourth-or-higher attempts compared to the year before TSR began. For those who did reach a fourth attempt, pass rates improved by more than 11 per cent.

The numbers show that the TSR is working for Manitobans. With the additional training that is required after three failed attempts, drivers are arriving better prepared, fewer are retesting multiple times, and those who do retest are passing more often.

“This new requirement is working to improve overall road safety in the province by putting well-trained drivers on our roads,” said Frazer. “With fewer repeat tests, we can also offer more appointments and a better customer experience. Manitobans looking to earn their licence are getting in sooner and passing more often.”

Class 5 road tests are now typically available within a week in Winnipeg and across most of the province. Customers can book a road test online at mpi.mb.ca, through their nearest MPI Service Centre, or by calling the MPI Contact Centre at 204-985-7000.

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For more information, please contact: Manitoba Public Insurance
Media Relations Unit
204-985-7300
[email protected]