Claims for damages, losses or injuries

First, exchange particulars and attend to any immediate concerns. When it’s safe, move your vehicle over to the right, so that other traffic can pass.

Use the accident report form as a guide for all the information you’ll need for your report. Then, report the accident to us as promptly as you can.

Even if you have no damage from the accident, you should still report to us. To understand fully how the accident happened and to assess it properly, we need reports from all the drivers involved.

To report your accident, call us:

  • in Winnipeg: 204-985–7000
  • outside Winnipeg (and outside Manitoba): toll-free1-800-665-2410
  • When reporting the accident, you’ll need this information:

  • your vehicle registration and the driver’s licence of whoever was driving your vehicle
  • the details about the accident (where, when and how it happened)
  • the details about any other vehicles and drivers involved
  • information about any witnesses

If you’re claiming damage, our representative will take a preliminary report from you. Your options for a damage estimate will be discussed with you.

See more information on reporting a collision outside Manitoba.


If your vehicle can’t be driven because of the damage, we’ll arrange for it to be towed to our compound where we’ll arrange for an estimate of the damage.

If we’re closed, we have a contract towing service you can use in Winnipeg and Brandon. For towing in Winnipeg, call 204-956-4665. For towing in Brandon, call 204-729-9510.

For towing outside Winnipeg and Brandon, but inside Manitoba, call us at 1-800-665-2410. If we’re closed and your vehicle isn’t driveable, you can arrange your own towing. We cover reasonable towing and storage costs.

Outside Manitoba, contact a local towing company to make arrangements, and ask where your vehicle will be towed.

Please note: Don’t repair the damage before we’ve seen it! Except for temporary or emergency repairs to keep your vehicle mobile or to prevent further damage, you shouldn’t repair your vehicle before we’ve inspected the damage.