MPI is working to fully restore services for customers that were cancelled, discontinued or limited during the labour interruption. This process may mean increased wait times at our physical locations and Contact Centre, as well as delays for certain services and appointments. We appreciate your patience during this time.
As MPI will be contacting individuals whose appointments have been cancelled during the labour interruption to reschedule, customers should ensure that the contact information associated with their MPI customer account is up-to-date and accurate. To do so, they are encouraged to visit an Autopac broker to verify and update this information, if required.
This page will continue to be updated as service restoration increases.
Service and Claim Centres
Regular hours have resumed
The Bison Drive Service Centre, Gateway Road Service Centre, Main Street Service Centre is open Monday to Friday, 7:30 a.m. to 5:30 p.m., and Saturdays 8:30 a.m. to 4 p.m.
All other Winnipeg service centres are open Monday to Friday, 9 a.m. to 4:30 p.m. All service centres outside of Winnipeg will be open Monday to Friday, 8:30 a.m. to 4:30 p.m.
Delays may occur and patience is appreciated as in-person services resume.
Customers with general inquiries or service transactions, including licensing renewal and insurance payments, can continue to visit one of MPI’s nearly 300 Autopac brokers. Find a broker in your community using our Find a Service tool.
Contact Centre
Regular hours have resumed
The Contact Centre is open Monday to Friday, 7:30 a.m. to 7 p.m., and Saturdays 8:30 a.m. to 4:30 p.m.
As we anticipate delays and increased wait times, customers are encouraged to open claims by filling out MPI’s online claim reporting form.
New driver testing appointments are currently unavailable and will not be able to be scheduled by calling the Contact Centre until further notice.
Driver Testing Services
Class 1-6 and Air Brake Knowledge Tests
Starting November 22, walk-in knowledge tests are available at Cityplace (2nd floor) in Winnipeg. Tests will be available Monday to Friday, 8:30 a.m. to 4:30 p.m. until further notice.
To take a knowledge test, customers must first visit an MPI Service Centre or Autopac agent to purchase the test. Customers can then attend the walk-in test location with proof of purchase, valid ID and a completed Medical Examination Report (Class 1-4 and air brake only). See more information on ID requirements to establish your identity.
Scheduled appointments at an MPI Service Centre
Scheduled knowledge test appointments for any licence class at an MPI Service Centre will continue as planned.
New appointments
New knowledge test appointments can be made by visiting an Autopac broker or MPI Service Centre, or by calling MPI’s Contact Centre at 204-985-7000 or toll free 1-800-665-2410. Class 5 and 6 tests can also be booked online.
Road Tests
Class 1 Road Tests
Customers with cancelled appointments
Previously cancelled Class 1 road tests in Winnipeg continue to be rescheduled, with rescheduled appointments starting November 20. Cancelled Class 1 tests outside Winnipeg have all been rescheduled.
New appointments
New road test appointments are currently available at MPI locations outside Winnipeg. New appointments can be made by visiting an Autopac broker or MPI Service Centre, or by calling MPI’s Contact Centre at 204-985-7000 or toll free 1-800-665-2410.
As MPI is prioritizing customers with previously booked tests, no new Class 1 road test appointments will be available in Winnipeg until further notice.
Class 2-5 Road Tests
Customers with cancelled appointments
All Class 2-5 road tests that were cancelled during the recent labour interruption have been rescheduled. If customers need to reschedule or cancel their new appointment, they can do so online, by visiting their Autopac broker or by calling MPI’s Contact Centre. More information on rescheduled appointment dates can be found on our Appointment Rescheduling page.
MPI’s temporary Class 5 road test program has concluded and customers who had provided consent to participate in the program but did not have the opportunity to complete a test will also be contacted directly with an appointment.
New appointments
New road test appointments are now available for all customers. Customers can book new road test appointments by visiting an Autopac broker or MPI Service Centre, or by calling MPI’s Contact Centre at 204-985-7000 or toll free 1-800-665-2410. Class 5 tests can also be booked online.
Customers are encouraged to book Class 5 road tests. Testing services have been fully restored and tests are available for booking.
Class 6 Road Tests
Customers whose Class 6 road tests were cancelled during the labour interruption will not be rescheduled. Impacted customers will be able to either get a refund for their booking, or their payment can remain on their account and the customer can book a new appointment in spring 2024. Class 6 tests can also be booked online. Note that Class 6 road tests are seasonally unavailable at this time.
Claims
New Claims
Customers with new claims can begin the process of opening a claim in two ways:
Or
- By calling MPI’s Contact Centre at In Winnipeg at 204-985-7000 or toll-free at 1-800-665-2410
Estimating Appointments
Cancelled appointments
Customers whose estimating appointments were cancelled during the labour interruption will be contacted directly by MPI.
Customers who made a claim, including for hail, during the labour interruption and have not had an estimate completed will be contacted directly by MPI.
New estimating appointments
Customers will be provided estimating options by MPI when opening their claim. As of Monday, November 13, estimating appointments for all new claims will resume.
Adjusting Appointments
Customers whose claims were in progress before the start of the labour interruption will be resolved as quickly as possible. If an appointment is required, customers will be contacted directly.
We appreciate your patience during this time, and request that customers do not contact their adjuster directly for the status of their deductible. MPI is actively working on resolving outstanding claims and will be in direct contact with customers to provide more information.
As of Monday, November 13, adjusting appointments for all new claims will resume.
Registered owners can use the Check My Claim tool to find more information about their claim.
Personal Injury Protection Plan (PIPP) Customers
Wait times to speak with an Injury Claims representative may be extended as MPI works to respond to inquiries.
Customers who are off work will be contacted by their case manager in the coming days.
Driver Fitness
Customers whose Driver Fitness appointments were cancelled during the labour interruption will be contacted by MPI directly to reschedule their appointment.
Driver Abstracts and Claims Experience Letters
Regular processes for requesting driver abstracts and claims experience letters have resumed. We appreciate your patience as there may be delays in issuing personal driving records.
Personalized Licence Plate Program
The Personalized Licence Plate Program is temporarily discontinued until further notice.
Service Advisories
