The delivery of MPI documents and cheques are impacted by the ongoing Canada Post work stoppage.
During this period, documents may not be distributed or their delivery to customers may be delayed.
Please see below for a full list of impacted communications:
Annual statements
Customers will not receive their annual statements for their driver’s licence, vehicle registration and insurance until the stoppage is resolved. These include upcoming annual statements of account (reassessment notices) and renewal statements.
Reminder: With our five-year driver’s licences and policies, you only need to visit an MPI Service Centre or broker once every five years, unless you want to change or cancel your policy between renewals, or you change your name, address or other personal information on your driver’s licence. However, you are still required to pay for your driver’s licence and vehicle insurance every year. Years between renewals are considered reassessment years.
If you don’t receive your statement, please keep track of your due date and plan to make your payment for your insurance and driver’s licence/identity card. Your due date is four months after your birthday. For example: If your birthday is on July 20, your due date is November 20.
To determine if you are in a renewal year and need to have a new driver’s licence or identity card photo taken, please check the expiry date on your current document. If it expires in 2024, you must visit an MPI Service Centre or broker on or before your due date.
For more information about your renewal status, please visit your broker or an MPI Service Centre. You can also call MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410.
Ways to pay
You can pay the balance on your account in the following ways:
- online or by telephone through your financial institution (Customer number required)
- in person with cash, cheque, debit, VISA or MasterCard wherever Autopac is sold
Cheques
The following types of cheques issued by MPI will be available for pick up at the MPI Service or Claim Centre location closest to the address on your customer file:
- Injury claims (including income replacement)
- Physical damage claims
- Refunds
- International Registration Plan (IRP)
One-time payments and IRP cheques should be available four business days from the date your payment is confirmed with MPI and all associated documents are signed. Outside of Winnipeg, cheques should be available after six business days.
If you receive ongoing payments from MPI, your cheque should be available four business days after you typically receive it if you live in Winnipeg, and six business days if you live outside of Winnipeg.
Identification is required to claim a cheque. You will need to provide one piece of government-issued photo identification or two pieces of government-issued non-photo identification.
To find the MPI Service Centre where your cheque will be available, please use our Service Centre Locator Tool.
If you have questions about the status of your payment, please call MPI’s Contact Centre at 204-985-7000 or toll free at 1-800-665-2410.
Driver’s licences and identification cards
Most new and renewed Manitoba driver’s licences and identification cards will not be mailed until the stoppage is resolved. Please keep your temporary documents, including any condition documents issued, and do not dispose of any expired cards until you receive a new one. Customers with expiring temporary licenses and cards should visit their broker or an MPI Service Centre to request a replacement.
If you have an urgent need for updated photo identification, please speak with your broker or an MPI Service Centre representative about your options.
Driver abstracts and claims experience letters
Driver abstracts and claims experience letters continue to be available during the stoppage, however, non-urgent requests will not be mailed until the stoppage is resolved.
Customers can continue to visit an MPI Service Centre to request a driver abstract and/or claims experience letter and have it completed while they wait. Customers who wish to complete a request form and apply for these documents without visiting a service centre must include a fax number in their application during the stoppage. Drivers abstracts and claims experiences letters cannot be emailed to customers.
Manitoba Electric Vehicle Rebate Program
Rebates approved under the Manitoba Electric Vehicle Program will not be mailed until the stoppage is resolved.
Personalized and specialty licence plates
Approved personalized licence plates, replacement specialty plates, and any new member-based specialty plates will not be mailed until the stoppage is resolved.