The ongoing Canada Post strike is impacting delivery of MPI documents, including annual statements, cheques and driver’s licences. The following documents are affected:
Annual statements
Customers may not receive their annual statements for their driver’s licence, vehicle registration and insurance until the strike is resolved. These include upcoming annual statements of account (reassessment notices) and renewal statements. However, you are still responsible for making your payments on or before your due date. We offer many convenient ways to make a payment including online, by phone and in-person at your broker or one of our Service Centre locations.
Reminder: With MPI’s five-year driver’s licences and policies, customers only need to visit an MPI Service Centre or broker once every five years, unless they want to change or cancel their policy between renewals, or they change their name, address or other personal information on their driver’s licence. However, customers are still required to pay for their driver’s licence and vehicle insurance every year. Years between renewals are considered reassessment years.
Customers who don’t receive a statement should keep track of the due date of their insurance and driver’s licence/ID card. Due dates are four months after a customer’s birthday. For example: If your birthday is on June 20, your due date is October 20.
To determine if you are in a renewal year and need to have a new driver’s licence or identity card photo taken, check the expiry date on your current document. If it expires in 2025, you must visit an MPI Service Centre or broker on or before the due date.
For more information about renewal status, please visit a broker or MPI Service Centre. Customers can also call MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410.
Cheques
Cheques expected the week of September 22
If you have not received a cheque you were expecting from MPI during the week of September 22 and require it urgently, please follow these directions:
- Injury claims, including income replacement
Please contact your case owner directly - Physical damage claims, including total loss payments
Please contact your adjuster directly - Refunds
Please call our Contact Centre at 204-985-7000 or toll free at 1-800-665-2410 - International Registration Plan (IRP)
Please contact the IRP Prorate Office at 204-985-7775 or toll-free at 1-866-798-1185 - Manitoba Electric Vehicle Rebate Program
Please email [email protected]
Future cheques
Beginning October 3, we expect the following types of cheques issued by MPI will be available for pick up at the MPI Service or Claim Centre location closest to the address on the customer file:
- Injury claims (including income replacement)
- Physical damage claims
- Refunds
- International Registration Plan (IRP)
- Manitoba Electric Vehicle Rebate Program
One-time payments and IRP cheques should be available four business days from the date a payment is confirmed with MPI and all associated documents are signed. Outside of Winnipeg, cheques should be available after six business days.
Ongoing payments from MPI should be available four business days after they are typically received in Winnipeg, and six business days outside of Winnipeg.
Identification is required to claim a cheque. You will need to provide one piece of government-issued photo identification or two pieces of government-issued non-photo identification.
To find the closest MPI Service Centre to your address, please use the Service Centre Locator Tool.
Customers with questions about the status of their payments can call MPI’s Contact Centre at 204-985-7000 or toll free at 1-800-665-2410.
Driver’s licences and identification cards
New and renewed Manitoba driver’s licences and identification cards will not be mailed until the strike is resolved.
If you have been issued a temporary driver’s licence, including any condition documents, do not dispose of them until you receive your permanent card. If you haven’t received your permanent driver’s licence and your temporary documents are set to expire, please visit your broker or an MPI Service Centre to receive a new version to ensure you have an active licence during this period.
If you have an urgent need for updated photo identification, speak with your broker or visit an MPI Service Centre to discuss your options.
Personalized licence plates
Approved personalized licence plates, replacement specialty plates, and any new member-based specialty plates will not be mailed until the strike is resolved.
More information will be shared at mpi.mb.ca as it is available.