The ongoing Canada Post strike may impact the delivery of MPI documents, including annual statements, cheques and driver’s licences. The following documents may be affected:
Annual statements
MPI has resumed mailing annual statements for driver’s licences, vehicle registration and insurance through Canada Post. These include upcoming annual statements of account (reassessment notices) and renewal statements. However, due to ongoing delays and rotating strike action, you may experience delays until the strike is resolved. During this period, you are still responsible for making your payments on or before your due date. We offer many convenient ways to make a payment including online, by phone and in-person at your broker or one of our Service Centre locations.
Reminder: With MPI’s five-year driver’s licences and policies, customers only need to visit an MPI Service Centre or broker once every five years, unless they want to change or cancel their policy between renewals, or they change their name, address or other personal information on their driver’s licence. However, customers are still required to pay for their driver’s licence and vehicle insurance every year. Years between renewals are considered reassessment years.
Customers who don’t receive a statement should keep track of the due date of their insurance and driver’s licence/ID card. Due dates are four months after a customer’s birthday. For example: If your birthday is on June 20, your due date is October 20.
To determine if you are in a renewal year and need to have a new driver’s licence or identity card photo taken, check the expiry date on your current document. If it expires in 2025, you must visit an MPI Service Centre or broker on or before the due date.
For more information about renewal status, please visit a broker or MPI Service Centre. Customers can also call MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410.
Cheques
Beginning November 3, MPI resumed distributing most cheques through Canada Post.
The following types of cheques issued by MPI between September 26 and October 30 will remain available for customers to pick up at the MPI Service or Claim Centre location closest to the address on the customer file:
- Injury claims (including income replacement)
- Physical damage claims
- Refunds
- Manitoba Electric Vehicle Rebate Program
- International Registration Plan (IRP)
Cheques will be available for pick up at MPI Service and Claim Centres until the end of the day on Saturday, November 8. Cheques that have not been picked up by these dates will be sent to customers through Canada Post.
Identification is required to claim a cheque. Customers will need to provide one piece of government-issued photo identification or two pieces of government-issued non-photo identification.
To find the closest MPI Service Centre, please use the Service Centre Locator Tool.
Customers with questions about the status of their payments can call MPI’s Contact Centre at 204-985-7000 or toll free at 1-800-665-2410.
Driver’s licences and identification cards
Beginning October 29, MPI resumed mailing new and renewed Manitoba driver’s licences and identification cards through Canada Post. However, due to ongoing delays and rotating strike action, you may experience delays until the strike is resolved.
If you have been issued a temporary driver’s licence, including any condition documents, do not dispose of them until you receive your permanent card. If you haven’t received your permanent driver’s licence and your temporary documents are set to expire, please visit your broker or an MPI Service Centre to receive a new version to ensure you have an active licence during this period.
Personalized licence plates
While MPI has resumed mailing approved personalized licence plates, replacement specialty plates, and new member-based specialty plates, delivery of these items may be delayed due to backlogs.