In the event of a Canada Post service disruption in the coming weeks, delivery of MPI documents and cheques may be impacted.
During this period, documents may not be distributed or their delivery to customers may be delayed. This could include annual statements of account and renewal statements, as well as driver’s licences and identification cards, most cheques and personalized licence plates.
While mail from Manitoba Public Insurance may be delayed, all payments must still be made on or before the due date to avoid late fees and ensure your driver’s licence and insurance coverage remains active.
Please see below for important information on how to plan ahead:
Annual statements of account and renewal statements
During a work stoppage, customers may not receive their annual statements for their driver’s licence and vehicle registration and insurance.
These include upcoming annual statements of account (reassessment notices) and renewal statements.
In the event that you don’t receive your statement, please keep track of your due dates and plan to make your payment for your insurance and driver’s licence/ID card. Your due date is four months after your birthday. For example: If your birthday is on January 30, your due date is May 30.
To determine if you are in a renewal year and need to have a new driver’s licence or identity card photo taken this year, please check the expiry date on your current document. If it expires in 2025, you must visit an MPI Service Centre of Autopac broker on or before your due date.
For more information about your renewal status, please visit your Autopac broker or an MPI Service Centre. You can also call MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410.
Ways to pay
You can pay the balance on your account in the following ways:
- online or by telephone through your financial institution (Customer number required)
- in person with cash, cheque, debit, VISA or MasterCard wherever Autopac is sold
Reminders about the renewal process
With our five-year driver’s licences and policies, you only need to visit an MPI Service Centre or Autopac broker once every five years, unless you want to change or cancel your policy between renewals or you change your name, address or other personal information on your driver’s licence.
However, you are still required to pay for your driver’s licence and vehicle insurance every year. Years between renewals are considered reassessment years.
Cheques
During a work stoppage, the delivery of the following types of cheques issued by MPI may be impacted:
- Injury claims (including income replacement)
- Physical damage claims
- Manitoba Electric Vehicle Rebate Program
- Refunds
- International Registration Plan (IRP)
Customers who receive ongoing payments from MPI are encouraged to sign up for electronic fund transfers or direct deposit options to avoid disruptions. Please speak to your regular contact to discuss the options available to you.
If you have questions about the status of your payment, please call MPI’s Contact Centre at 204-985-7000 or toll free at 1-800-665-2410.
Driver’s licences and identification cards
During a work stoppage, most new and renewed Manitoba driver’s licences and identification cards will not be mailed until the situation is resolved.
To avoid potential impacts, consider taking the following actions:
- Renew your driver’s licence or identification card as soon as you are eligible, based on your birthday, at your Autopac broker or an MPI Service Centre.
- Keep any temporary documents and do not dispose of any expired cards until you receive a new one.
- If you have upcoming travel plans or appointments that require photo identification, check the expiry date of your documents and explore other accepted options.
If you have an urgent need for updated photo identification, please speak with your Autopac broker or an MPI Service Centre representative about your options.