In anticipation of a potential Canada Post service disruption, MPI is taking action to ensure customers receive their cheques and other important documents in a reliable way.
During this period, the delivery of some documents, including new and renewed driver’s licences and identification cards, may be delayed.
Please see below for a full list of impacts:
Cheques
The following types of cheques issued by MPI are available for pick up at the MPI Service or Claim Centre location closest to the address on your customer file:
- Injury claims (including income replacement)
- Physical damage claims
- Refunds
- Manitoba Electric Vehicle Rebate Program
- International Registration Plan (IRP)
One-time payments and IRP cheques should be available four business days from the date your payment is confirmed with MPI and all associated documents are signed. Outside of Winnipeg, cheques should be available after six business days.
If you receive ongoing payments from MPI, your cheque should be available four business days after you typically receive it if you live in Winnipeg, and six business days if you live outside of Winnipeg.
Identification is required to claim a cheque. You will need to provide one piece of government-issued photo identification or two pieces of government-issued non-photo identification.
To find the MPI Service Centre where your cheque will be available, please use our Service Centre Locator Tool.
If you have questions about the status of your payment, please call MPI’s Contact Centre at 204-985-7000 or toll free at 1-800-665-2410.
Driver’s licences and identification cards
Delivery of new and renewed Manitoba driver’s licences and identification cards may be delayed at this time. Please keep your temporary documents and do not dispose of any expired cards until you receive a new one.
If you have an urgent need for updated photo identification, please speak with your broker or an MPI Service Centre representative about your options.
Manitoba wildfire evacuees
If you have been affected by the devastating Manitoba wildfires and have questions about your MPI cheque or other products and services, please call your assigned case manager, adjuster or MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410 to discuss your options.