Claims for damages, losses or injuries
First, exchange particulars and attend to any immediate concerns. When it’s safe, move your vehicle over to the right, so that other traffic can pass.
Use the accident report form as a guide for all the information you’ll need for your report. Then, report the accident to us as promptly as you can.
Even if you have no damage from the accident, you should still report to us. To understand fully how the accident happened and to assess it properly, we need reports from all the drivers involved.
To report your accident, call us:
- within Winnipeg: 204-985–7000.
- outside of Winnipeg (toll-free): 1-800-665-2410
- out-of-province (toll-free): 1-800-661-6051
If you’re claiming damage, our representative will take a preliminary report from you. At the same time, our representative will make an estimate appointment for you.
When reporting the accident, you’ll need this information:
- your vehicle registration and the driver’s licence of whoever was driving your vehicle
- the details about the accident (where, when and how it happened)
- the details about any other vehicles and drivers involved
- information about any witnesses
If your vehicle can’t be driven because of the damage, we’ll arrange for it to be towed to our compound where we’ll estimate the damage.
If we’re closed, we have a contract towing service you can use in Winnipeg and Brandon. For towing in Winnipeg, call 204-956-4665. For towing in Brandon, call 204-729-9510.
Outside Winnipeg and Brandon, call us at 1-800-665-2410. If we’re closed and your vehicle isn’t driveable, you can arrange your own towing. We cover reasonable towing and storage costs.
Outside Manitoba, call our out-of-province claims office at 1-800-661-6051. You may need to arrange your own towing if your vehicle is undriveable. Our out-of-province claims staff will do the rest.
Please note: Don’t repair the damage before we’ve seen it! Except for temporary or emergency repairs to keep your vehicle mobile or to prevent further damage, you shouldn’t repair your vehicle before we’ve inspected the damage.