Pandemic policy now in effect ? many transactions can be completed by phone: Manitoba Public Insurance

Manitoba Public Insurance’s new pandemic policy focusing on protecting customers, employees and our community, is now in effect.  Customers must provide either proof of full vaccination or a negative COVID-19 test result to receive services where physical distancing or barriers are not possible, including all in-car road tests, including Class 1-5, and driver assessments. Full details on proof of vaccination or accepted negative COVID-19 tests can be found here.

The policy also aligns with requirements for all MPI employees – who must share proof of full vaccination or consent to complete regular COVID-19 testing every 48 hours prior to attending an MPI work location.

“MPI, like other businesses in Manitoba, is diligently supporting our customers and employees as we continue to navigate impacts of COVID-19. Despite the operational challenges our corporation is facing, our focus remains to best serve our customers. These are very difficult times and we ask for patience from our customers,” said Satvir Jatana, Chief Customer Officer, MPI.

Transactions by phone

To offer Manitobans additional options for their driver services and insurance needs during the Omicron wave of the COVID-19 pandemic, MPI is reminding its customers that they are able to conduct many transactions by phone with Autopac agents.

The following transactions can be conducted by phone:

  • New registration and policy application (including rental vehicle insurance and temporary registration)
  • Renewal of a driver’s licence
  • Reapplication of a lapsed driver’s licence
  • Reassessment of an active or lapsed driver’s licence
  • Driver’s licence replacement
  • Basic ID card replacement (no information changes)
  • Vehicle insurance coverage renewal, reassessment, reactivation, reapplication
  • Cancellation
  • Mid-term change
  • Plate and/or registration certificate replacement
  • Transfer of policy
  • Payments
  • Mailing or permanent address changes within Manitoba

Customers who need to complete any of these transactions are encouraged to call their Autopac agent directly.


Customers in a reassessment year are typically not required to visit an Autopac agent or Service Centre unless they need to make changes to their policy. As such, Manitobans are able to pay for their services online at and MPI encourages them to do so at this time.

A customer with a Renewal Notice saying they are required to visit in person and/or need to have a photo taken for their driver’s licence), should call an Autopac agent to discuss their options.

Changes to in-person payments for salvage purchases

Effective Tuesday, January 4, 2022, MPI’s Salvage Department will no longer accept in-person payments or transactions for auction sales due to the ongoing public health concerns with COVID-19. Customers will not be permitted to enter the Salvage Auction Hall – Building B at 1981 Plessis Road, as it will remain closed to the public.

Customers are encouraged to complete payment for their purchases through available online options, including INTERAC Online or electronic fund transfers.

As a temporary payment option, customers from Manitoba purchasing items will be able to complete credit card payments (VISA or MasterCard) by phone at 204-985-7844. The credit card must be in the buyer’s name (company or individual). Please note: Significant wait times for this option are anticipated.

More information is available on our dedicated COVID-19 information page under Salvage.

Services cancelled

MPI has recently cancelled some services due to these operational issues, including road tests, at certain locations. Customers with cancelled appointments have been contacted and will have the opportunity to reschedule when services are available.

Also impacted is estimating of non-drivable collision claims. Affected customers are advised not to attend the Physical Damage Centre, but contact their adjuster regarding the status of their vehicle. Due to towing capacity issues, there may also be towing delays for drivable vehicles being towed from a residence to MPI’s compound.

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