MPI has received approximately 20,000 claims since Tuesday’s severe weather, putting this on pace to be the highest number of claims ever received following a single event.
MPI expects claims will continue to be reported in the weeks and months ahead, increasing the overall number of claims filed, which will likely exceed the previous limit of 24,000 in 1996.
Processing this unprecedented number of claims is unfeasible using current processes.
MPI is reminding customers to please open their claims as soon as possible to help us fully understand the total number of claims and the overall impact of this event. Customers are encouraged to use the online claim form to report drivable damage to their vehicle.
Because of the magnitude of this event, MPI is putting in place a new phased approach that will allow us to serve more customers, faster. We are finalizing a plan that will provide early damage assessments and get customers on the way to having their vehicles repaired.
We will be communicating that plan to customers in the coming days.
We understand the impact this storm is having on our customers and the devastation that comes from experiencing damage to or loss of property. We want to assure our customers that we are working around the clock to put procedures in place that will help us respond as quickly as possible to those who are needing our support.
Claims should be reported depending on the type of damage that has occurred:
Glass Repairs
Customers with glass damage can contact an accredited autobody or glass repair shop to open a claim and arrange for a temporary repair. They can do this whether or not they have already begun the claims process with MPI over the phone or online. Customers will be required to pay their deductible at the time the temporary repair is done.
After the temporary repair is complete, customers will be contacted to book an estimating appointment at an MPI location to determine if the vehicle can be permanently repaired.
Damaged, and not Drivable
Customers whose vehicles cannot be driven due to storm damage should call MPI’s Contact Centre directly at 204-985-7000 or toll-free at 1-800-665-2410 to report their claim. We are prioritizing the most severe claims through our Contact Centre.
Damaged, but Drivable
Customers with damaged vehicles that can still be safely driven are encouraged to open a claim with MPI online at openclaim.mpi.mb.ca.
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Given the high volume of claims MPI continues to receive, customers may experience delays in processing their claim. We understand this can cause frustration and we are asking for patience during this time.
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For more information, please contact:
Media Relations Unit
Ph: 204-985-7300
Email: [email protected]