MPI has received approximately 20,000 claims since last week’s severe weather and remains on pace to exceed the highest number of claims received related to a single weather event.
The Corporation has put a temporary response process in place to address this unprecedented volume of claims to serve more customers, faster.
Customers in any area of the province who have filed a claim online have or will shortly receive an email from MPI containing their claim number and detailed options for next steps, based on their location:
Customers in Winnipeg:
Option 1: Assessment at MPI’s Hail Response Centre
- MPI has designated its Gateway Service Centre as a dedicated Hail Response Centre and will be offering initial damage assessments for storm-related claims at this location.
- Customers unsure about the extent of the damage to their vehicle, unsure if their vehicle is repairable, or owning a vehicle that is model year 2016 or earlier should choose this option.
- A short appointment will assess the vehicle and determine if it’s likely repairable or a write-off (meaning the damage to the vehicle is significant enough that repairing it isn’t the best option). If the vehicle is repairable, a full damage estimate will be the next step.
Option 2: Complete estimate at a Direct Repair shop or Authorized Paintless Dent Repair Facility
- Customers can proceed to an MPI-accredited repair shop to obtain a full damage estimate for eligible claims.
- After the estimate is complete, customers can choose any accredited or authorized shop to complete the repairs or stay at the original shop to have the work completed.
Customers in Steinbach, Selkirk, Beausejour and Portage la Prairie:
Option 1: Assessment at MPI’s Hail Response Centre
- MPI has designated its Gateway Service Centre as a dedicated Hail Response Centre and will be offering initial damage assessments for storm-related claims at this location.
- Customers unsure about the extent of the damage to their vehicle, unsure if their vehicle is repairable, or owning a vehicle that is model year 2016 or earlier should choose this option.
- A short appointment will assess the vehicle and determine if it’s likely repairable or a write-off (meaning the damage to the vehicle is significant enough that repairing it isn’t the best option). If the vehicle is repairable, a full damage estimate will be the next step.
Option 2: Complete estimate at a Direct Repair shop or Authorized Paintless Dent Repair Facility
- Customers can proceed to an MPI-accredited repair shop to obtain a full damage estimate for eligible claims.
- After the estimate is complete, customers can choose any accredited or authorized shop to complete the repairs or stay at the original shop to have the work completed.
Option 3: Book an estimate at an MPI Service Centre
- Customers can call MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410 to book a full estimating appointment at an MPI Service Centre in their area.
Customers in all other areas of the province:
Option 1: Complete estimate at a Direct Repair shop or Authorized Paintless Dent Repair Facility
- Customers can proceed to an MPI-accredited repair shop to obtain a full damage estimate for eligible claims.
- After the estimate is complete, customers can choose any accredited or authorized shop to complete the repairs or stay at the original shop to have the work completed.
Option 2: Book an estimate at an MPI Service Centre
- Customers can call MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410 to book a full estimating appointment at an MPI Service Centre in their area.
MPI expects claims will continue to be reported in the weeks and months ahead, which will increase the overall number of claims filed.
MPI is reminding customers to please open their claims as soon as possible to help us fully understand the total number of claims and the overall impact of this event. Customers are encouraged to use the online claim form to report drivable damage to their vehicle.
Claims should be reported depending on the type of damage that has occurred:
Glass Repairs
Customers with glass damage can contact an accredited autobody or glass repair shop to open a claim and arrange for a temporary repair. They can do this whether or not they have already begun the claims process with MPI over the phone or online. Customers will be required to pay their deductible at the time the temporary repair is done.
After the temporary repair is complete, customers will be contacted to book an estimating appointment at an MPI location to determine if the vehicle can be permanently repaired.
Damaged, and not Drivable
Customers whose vehicles cannot be driven due to storm damage should call MPI’s Contact Centre directly at 204-985-7000 or toll-free at 1-800-665-2410 to report their claim. We are prioritizing the most severe claims through our Contact Centre.
Damaged, but Drivable
Customers with damaged vehicles that can still be safely driven are encouraged to open a claim with MPI online at openclaim.mpi.mb.ca.
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Given the high volume of claims MPI continues to receive, customers may experience delays in processing their claim. We know this can cause frustration and we are asking for patience during this time.
We understand the impact this storm continues to have on our customers and the devastation that comes from experiencing damage to or loss of property. We want to assure our customers that we are working around the clock to process claims for those who are needing our support.
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For more information, please contact:
Media Relations Unit
Ph: 204-985-7300
Email: [email protected]