Direct Repair enables customers with eligible claims to proceed directly to a participating repair shop for a vehicle damage estimate after reporting the claim to MPI, instead of attending an MPI Service or Claim Centre. Direct Repair streamlines the repair process and can save time by eliminating the need to visit MPI for the first vehicle damage estimate.
Only certain claims are eligible for Direct Repair, and not all repair shops are eligible to perform vehicle damage estimates. Your estimate options will be discussed with you when you report your claim.
If your claim is eligible and you agree to participate in Direct Repair:
- You can select a shop online using the repair shop locator search tool, which is accessible from our homepage by clicking the My Repair Claim button. Be sure to enter your assigned claim number to ensure your search turns up only shops that are qualified to do the first vehicle damage estimate on your vehicle.
- Call the shop to set up an appointment for an estimate. Let them know if you are participating in Direct Repair and provide them with your claim number and licence plate number.
If you change your mind about participating in Direct Repair after your claim has been registered, call us.
- If you first told us you didn’t want to participate and now want an estimate at a participating shop, we’ll need to update your claim before you can proceed.
- If you first told us you wanted to participate but now prefer to visit a Service or Claim Centre instead, we’ll book you an appointment for your estimate.
In addition to locating Direct Repair shops for eligible claims, the repair shop locator tool can also be used for all claims to find an accredited repair shop that is qualified to repair your specific vehicle. It is important to take your vehicle to an MPI accredited shop for repair. Accredited shops meet repair standards and have the right tooling, equipment and training to complete proper and safe repairs.