Manitobans able to conduct transactions by phone with Autopac agents: Manitoba Public Insurance

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Manitobans affected by COVID-19 will be able to conduct many transactions by phone with Autopac agents or directly with Manitoba Public Insurance’s Contact Centre effective today (March 20).

MPI announced that it is temporarily allowing the following transactions to be done without the need to visit an Autopac agent or one of MPI’s Service Centres in person:

  • New registration and policy application
  • Renewal of an expiring/expired driver’s licence
  • Reapplication of a lapsed driver's licence
  • Manual reassessment of an active or lapsed driver's licence
  • Driver's licence replacement
  • Basic ID card replacement (with no information changes)
  • Vehicle insurance coverage renewal, reassessment, reactivation, reapplication
  • Transfer of policy
  • Payment

Customers who need to complete any of the transactions above are encouraged to call their Autopac agent or MPI’s Contact Centre at 204-985-7000 or 1-800-665-2410 directly.

“This change will help those who may be ill, are in self-isolation or otherwise unable to get to a physical agent’s office or one of our Service Centre locations during the pandemic,” said Curtis Wennberg, COO, Manitoba Public Insurance.

“MPI’s top priority is the health and safety of its customers, partners and employees, and that’s why we are moving forward with emergency protocols to allow Autopac agents and our Head Office to conduct MPI business over the phone during this difficult time.”

Customers in a reassessment year are typically not required to visit an Autopac agent or Service Centre unless they need to make changes to their policy. As such, Manitobans are already able to pay for their services online at mpi.mb.ca and MPI encourages them to do so at this time.

The Corporation has already cancelled a number of customer-facing transactions: knowledge, road and vision tests as a result of COVID-19. For the most up-to-date information on MPI’s services, please visit MPI's dedicated COVID-19 page.