Glass Claims

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Glass claims are easily handled with Mitchell Cloud Glass – a web-based application for glass repair shops that makes filing glass claims more convenient. Using Mitchell Cloud Glass, participating glass repair shops can link in to Manitoba Public Insurance’s systems and register claims for you.

The process is fast and convenient: one call or visit will take care of registering your claim, confirming your coverage and scheduling the repair work. By calling a participating glass repair shop first, you skip one step – calling Manitoba Public Insurance.

By connecting directly with the glass repair shop, you get professional advice right from the source. When you file your glass claim through a glass repair shop using Mitchell Cloud Glass, you get the service and advice you need – all in one call or visit.

How does it work?

Find a participating glass repair shop.

Call or go directly to the participating glass shop of your choice to report your glass claim.

If the damaged glass was caused by vandalism and occurred in Winnipeg, complete an online report with the Winnipeg Police Service. Outside of Winnipeg, contact local police where the damage occurred to file a report.

Most vehicles can use Mitchell Cloud Glass – but there are exceptions that require special handling.

Have this information ready when you call:

  • The driver’s licence document number of the registered vehicle owner. (If the registered vehicle owner does not have a driver’s licence, you may use the customer number located on the vehicle registration).
  • The vehicle registration.
  • The date/approximate time of day the original damage occurred.
  • The vehicle’s licence plate number and Autopac policy number, along with the details about any other insurance you may have and your customer number.

If the vehicle is registered to a company, you will need to provide the customer number located on the vehicle registration.

Glass claims requiring special handling

There are some glass claims that cannot be processed through the Mitchell Cloud Glass system and must be handled by Manitoba Public Insurance. These include:

  • Vehicles covered under Manitoba Public Insurance’s Rental Vehicle Insurance.
  • Plate transfers from a currently registered vehicle to a newly acquired vehicle (seven-day transfers).
  • Lay-up policies (with no plate).
  • Vehicles with temporary permits.
  • Vehicles with Dealer Plates or Repairer Plates.
  • Work paid for in advance of reporting the claim, for which Manitoba Public Insurance has agreed to reimburse the policyholder.
  • Motorcycles, mopeds and mobility vehicles.
  • All off-road vehicles.
  • Tractors and trailers.

For these exceptions, please call Manitoba Public Insurance at 204-985-7000 or toll free at 1-800-665-2410 to report your glass claim.