Direct Repair enables customers with eligible claims to proceed directly to a participating repair shop for a vehicle damage estimate after reporting the claim to MPI, instead of attending an MPI Service or Claim Centre. Direct Repair streamlines the repair process and can save time by eliminating the need to visit MPI for the first vehicle damage estimate.
Only certain claims are eligible for Direct Repair, and not all repair shops are eligible to perform vehicle damage estimates. Your estimate options will be discussed with you when you report your claim.
If your claim is eligible and you agree to participate in Direct Repair:
If you change your mind about participating in Direct Repair after your claim has been registered, call us.
In addition to locating Direct Repair shops for eligible claims, the repair shop locator tool can also be used for all claims to find an accredited repair shop that is qualified to repair your specific vehicle. It is important to take your vehicle to an MPI accredited shop for repair. Accredited shops meet repair standards and have the right tooling, equipment and training to complete proper and safe repairs.