Evaluating & Repairing Your Vehicle Damage
After reporting your damage to us by telephone, you'll need to get an estimate at one of our Service or Claim Centres. When you're there, one of our estimators will examine the damage and list what needs to be repaired or replaced. Then, our estimator will give you the repair forms you need to get your vehicle fixed. Take them and your vehicle to an accredited repair shop of your choice.
If your vehicle contains complex materials such as aluminum, boron steel or carbon fibre, repairs may need to be completed by an Original Equipment Manufacturer (OEM) certified or qualified facility. To search for accredited repair shops based on location and qualification/certification to repair your vehicle, click here. For additional information on OEM certification and qualification programs, see our Vehicles with Complex Materials page or contact your OEM or dealership.
In the event that you would like to repair your vehicle yourself, we will pay you less for your labour than we would a body shop. That's because body shops have overhead costs and specialized expertise that most individuals don't have. We will also want to inspect your vehicle to ensure the repairs have been done properly.