If we reject your offer of settlement, you can then choose an independent vehicle appraiser as your representative.
Your representative should be someone experienced in estimating repairs or valuing vehicles (such as a professional vehicle appraiser). Your adjuster can give you a list of reputable independent appraisers if you don't know anyone who can act on your behalf.
Make sure you send your representative's name, address and phone number to your adjuster by registered mail. We'll send our representative's name to you by registered mail within 5 days of receiving your letter.