Bodily Injury & Fatalities

Questions and Answers

Q
My personal assistance coverage was calculated at $1,436.85 last year. I actually only spend $1,000 a month to have someone in to help me with some of the things I can't do myself. When the maximum amount available for personal assistance expenses is adjusted to reflect increases in the cost of living on March 1 this year, will I get more money?
A
No. We reimburse you for your actual expenses, so the readjustment of the maximum amount of eligible expenses won't change the amount you're reimbursed.
Q
I've been submitting receipts for personal assistance expenses for three months since the accident. My case manager phoned to arrange an appointment with me. She said that an occupational therapist would be with her. What's this all about?
A
We ask an occupational therapist or other health care specialist to reassess your needs regularly. In most cases, injuries heal after a few weeks or months and, over time, you can probably take on more personal tasks. You can't be reimbursed for personal expenses when you no longer need someone to help you.