Bodily Injury & Fatalities

Claimant Adviser Office

The Claimant Adviser Office is an advocacy office completely independent of Manitoba Public Insurance and the Automobile Injury Compensation Appeal Commission (AICAC).

Claimant advisers can help you appeal to the AICAC and can represent you during your appeal hearing. They will explain how the Manitoba Public Insurance Corporation Act and Regulations apply to your bodily injury claim and how the appeal process works. The office can also carry out investigations and inspections and obtain expert opinions.

These services are provided free of charge. Clients may need to pay for additional medical reports required for an appeal if the charges exceed limits payable by Manitoba Public Insurance.

The assistance of the Claimant Adviser Office is available only after a bodily injury claim decision has been issued in writing by the Internal Review Office of Manitoba Public Insurance. After you receive a written decision, you have 90 days to file a Notice of Appeal with the AICAC.

To contact the Claimant Adviser Office, phone 204-945-7413 in Winnipeg (toll-free 1-800-282-8069, ext. 7413 outside Winnipeg) or email cao@gov.mb.ca.