Careers

Miscellaneous

Broker Enquiry Representative
Work Location: Winnipeg

Reporting to the Broker Enquiry Supervisor, the Broker Enquiry Representative provides the single contact point for services for over 300 brokerages and 1,500 brokers. The incumbent is responsible for ensuring the integrity and quality of all transactions in the system as they pertain to financial integrity, road safety and fraud prevention. This position is responsible to ensure that brokers are adhering to MPI business rules, policies, procedures and various Acts and Regulations. Required to complete broker transactions with some measure of judgment while operating within established MPI business rules, policies and procedures.

B.E. Representatives also provide operational support to other internal IWS users including DVL Branch offices, Mobile Testing Units, DVL Satellite offices, Identity Verification Unit, Claim Centres, Service Centres, Salvage Departments, Call Center, and SIU.

Additional responsibilities include administering overrides, exceptions, processing account adjustments and corrections and instructing brokers and other IWS users on workarounds necessary for transaction processing. Recommends improvements to procedures and practices and provide insight to project teams, as required.

Qualifications:

  • Education:
  • Grade XII and supplementary courses in Customer Service or Customer Relations
  • Experience:
  • Three years of customer service and administrative office experience, of which a minimum of one year is in the automobile insurance industry working with MPI products and services – including vehicle registration and insurance, driver licensing, and experience with IWS
  • Special skills and/or requirements:
  • Knowledgeable about MPI’s products and services including Autopac products (basic & extension and Special Risk Extension (SRE) products), driver licensing services, Personal Injury Protection Plan (PIPP), and enhanced identity cards.
  • Working knowledge of MPI’s policies and procedures, the Driver and Vehicle Act (DVA), the Highway Traffic Act (HTA), the Off-Road Vehicle Act (ORV Act), Retail Sales Tax Act (RST Act), and privacy legislation.
  • Excellent customer service skills
  • Superior listening and comprehensive skills and interviewing ability
  • Demonstrated initiative and proven ability to be resourceful
  • Demonstrated problem solving ability
  • Proven ability to handle conflict and deal with criticism in a professional manner
  • Proficient in the use of MS Office and the Autopac On-line system (IWS)
  • Strong interpersonal skills; oral and written communication skills
  • Good understanding of telephone etiquette skills with ability to work in a “call centre” environment
  • Or an equivalent combination of education and/or experience

Business Analyst
Work Location: Winnipeg

Plans and conducts business studies to resolve moderately complex business problems and presents solutions, which will result in new products and services. Solutions will, in most cases, impact other divisions, external agencies, brokers and/or customers. In the capacity of a project leader, co-ordinates the implementation of solutions in user areas.

Qualifications:

  • Education:
  • Undergraduate degree
  • Experience:
  • At least 4 years related experience
  • Or an equivalent combination of education and/or experience
  • Special skills and/or requirements:
  • Demonstrated superior abilities in written and oral communications
  • Knowledge of project management techniques
  • Exposure to the use of computer based systems to implement solutions

Customer Service Representative
Work Location: Winnipeg

Reporting to the Supervisor, MPI Customer Service Centre, the incumbent is required to address the specific needs of each on-site customer in a manner which reflects MPIs commitment to ensuring that the customer’s interests come first at all times. Additionally, as a primary user of the Autopac On-Line vehicle registration and insurance system, the incumbent identifies policies, procedures and practices which fail to generate high levels of customer satisfaction and suggests recommendations and strategies to improve same.

The unique challenge of this position is to create customer service experiences that are meaningful and effective - experiences in which the customers feel welcome and feel that MPI is truly committed to addressing their concerns and resolving their issues in a fair and equitable manner.

Qualifications:

  • Education:
  • Grade 12
  • Experience:
  • Three (3) years experience in the automobile insurance industry of which at least two (2) years involved direct contact with customers for the purpose of providing service relating to MPI products
  • Or an equivalent combination of education and/or experience
  • Special skills and/or requirements:
  • Must have a strong working knowledge of the issues and requirements surrounding Manitoba’s vehicle registration and insurance system – this includes a thorough knowledge of all aspects of Autopac Online (IWS & Batch)
  • Proven ability to resolve problems, find creative solutions that meet both the customers’ needs and those of the Corporation
  • Proven ability to handle conflict and criticism of the Corporation in a positive and professional manner
  • Thorough knowledge of MPIs policies and procedures
  • Excellent oral and written communication skills

Special Investigator
Work Location: Winnipeg

To be responsible and accountable for the investigation, evaluation, monitoring and management of assigned investigations, court preparation and testimony. Work in the best interest of the client while at the same time protecting MPIs interest. To investigate and report on found trends, proactively identifying concerns and opportunities for fraud. To assist in the training of claims personnel in order to significantly increase their level of fraud awareness.

Qualifications:

  • Education:
  • Minimum Requirements:
    - Graduate of a recognized Canadian Police College with specialized training in criminology and techniques of investigation including fraud, vehicle theft and arson.
  • Experience
  • A minimum of ten years investigative experience as a Peace Officer where the techniques of investigation have been learned and applied.
  • Or an equivalent combination of education and/or experience
  • Special skills and/or requirements.
  • Current knowledge and understanding of the Criminal Code of Canada and its application, the civil justice system, Federal and Provincial statutes applicable to the investigation of insurance fraud including the M.P.I. Act and the Manitoba Highway Traffic Act
  • Demonstrated ability to conduct complex investigations, ensuring that all evidence is collected, maintained and presented in a manner acceptable to the Courts until the completion of the trial and any resulting appeals.
  • Able to handle potentially dangerous and/or volatile situations effectively while ensuring the safety of oneself and others.
  • Effective interpersonal and communication skills
  • Ability to write clear, concise and informative reports
  • Work independently by planning work schedule, setting priorities and utilizing time effectively
  • Be able to travel on short notice for investigations
  • Proven computer literacy
  • Ability to obtain Peace Officer status in Manitoba
  • Valid Manitoba Drivers Licence

Senior Business Analyst
Work Location: Winnipeg

Directs the planning and development of business studies to resolve complex business problems and present solutions. This may include directing staff in the development of requirements and specifications, work plans, test plans, technical documentation, training, release schedules and risk mitigation. May also include testing the functions, data integrity, system balancing, providing quality assurance for all user outputs, output distribution and scheduling of all time driven processes.

Qualifications:

  • Education:
  • Four year computer science degree or university degree
  • Supplementary courses for system testing, project management, supervisory and interpersonal skills are required
  • Experience:
  • Seven to ten years of related experience of which at least five is in an insurance environment
  • Or an equivalent combination of education and/or experience
  • Special skills and/or requirements:
  • Must be able to work in an environment that requires multiple on-going activities all of which have tight deadlines and have a degree of risk leading to significant stress at certain points in time during the year
  • Proven ability defining functional specifications and user requirements for major systems related to auto insurance
  • Proven ability working with both users and system developers to ensure requirements are understood and needs are ultimately met
  • Candidate must possess extensive knowledge regarding user requirement and design tools, such as IEW