Careers

Contact Centre

Contact Centre Representative
Work Location: Winnipeg

Under the supervision of the Contact Centre Supervisor, is responsible for responding to all incoming telephone calls, from policy holders and the general public, as they relate to automobile insurance enquiries, the opening of new claims, or complaints. As this is often the first point of contact for our callers, it is essential that all calls are responded to with high levels of customer service and in the most efficient manner possible.

Qualifications:

  • Education:
  • Grade XII
  • Experience:
  • Minimum three (3) years experience preferably within MPI or the insurance industry, in job functions relating to the handling of enquiry or complaint telephone calls and including one year as a Claims Service Representative at MPI.
  • Or an equivalent combination of education and/or experience.
  • Special skills and/or requirements.
  • Must have a thorough knowledge of all aspects of MPI operations. Will be required to successfully complete an examination on MPI policies and procedures as well as telephone call handling processes.
  • 35 w.p.m typing speed.
  • Incumbent must be prepared to and be capable of working shifts.
  • Ability to effectively use the telecom and computer system technology of the MPI Contact Centre.
  • Ability to quickly and accurately analyze information relating to insurance claims.
  • Initiative to assume ownership of the caller’s problem and a sense of responsibility to ensure successful resolution.
  • Ability to comprehend complex information and reiterate in lay language and in a manner which is understandable by the calling public.
  • Excellent interpersonal skills.
  • Excellent oral and written skills.
  • Ability to work well under periods of high stress.
  • Possess a high level of customer service orientation.
  • Ability to tactfully take control and retain control of calls.
  • Good listening techniques.

Claims Service Representative
Work Location: Winnipeg

Under the supervision of the Contact Centre Supervisor, is responsible for responding to all incoming telephone calls, from policy holders and the general public, as they relate to automobile insurance enquiries, the opening of new claims, or complaints. As this is often the first point of contact for our callers, it is essential that all calls are responded to with high levels of customer service and in the most efficient manner possible.

Qualifications:

  • Education:
  • High school graduation
  • Experience:
  • Two years office experience including one year in a related area
  • Special skills and/or requirements:
  • Demonstrated keyboarding skills (approx. 35 wpm)
  • Good oral and written communication skills
  • Valid Manitoba Driver’s Licence (Applicable to Service/Claim Centres only)
  • OR an equivalent combination of the above