Careers

Collections

Collection Officer
Work Location: Winnipeg

Responsible for the monitoring and control of all Judgment and Promissory Note payment arrangements and follow-up on delinquent accounts. In addition, the incumbent must initiate alternative actions (driving restrictions, collection agency, legal, etc.) when required.

Qualifications:

  • Education:
  • Grade 12
  • Total of 3 course credits from:
    - Insurance Institute of Canada
    - Case Management Certificate Program
    - Management Studies Certificate Program
    - Credit Institute of Canada (F.C.I)
  • Experience:
  • Four years of office experience
  • Claims/Collection/Legal environment (preferred)
  • Or an equivalent combination of education and/or experience
  • Special skills and/or requirements:
  • Superior organizational skills
  • Strong negotiating skills
  • Strong oral and written communications skills
  • Strong interpersonal skills
  • Knowledge of court proceedings, legal documents and Young Offenders Act (preferred)
  • Must pass a criminal record check
  • Demonstrated analytical & decision making skills
  • Collection experience an asset

Legal Processor
Work Location: Winnipeg

Under the general supervision of the Solicitor II, Special Account Services, the incumbent is responsible for reviewing files to determine if court action is appropriate, initiating and following up on actions and representing the Corporation in Small Claims Court. In addition, the incumbent is responsible for other legal processes i.e. prepare Small Claim orders, garnishee orders, bankruptcy files, etc.

Qualifications:

  • Education:
  • Grade 12
  • Total of 4 course credits from:
    - Insurance Institute of Canada
    - Case Management Certificate Program
    - Management Studies Certificate Program
    - Credit Institute of Canada (F.C.I)
  • Experience:
  • Four years Claims/Collection/Legal experience
  • Or an equivalent combination of education and/or experience
  • Special skills and/or requirements:
  • Superior organizational skills
  • Superior investigation and negotiation skills
  • Superior oral and written communications skills
  • Strong interpersonal skills
  • Knowledge of court proceedings and legal documents and Young Offenders Act.
  • Demonstrated analytical & decision making skills
  • Knowledge of insurance laws in various jurisdictions
  • Demonstrated analytical & decision making skills
  • Solid working knowledge of the MPIC Act, Regulations, HTA, Subrogation Procedures and the legal system
  • Solid understanding of driver’s licences (Refuse to Renew/Suspensions) and plate suspensions in regards to collections .
  • Must hold a valid Manitoba Driver’s licence.
  • Must pass a criminal record check
  • Ability to travel in Manitoba

Skip Tracer
Work Location: Winnipeg

Under general supervision, locates individuals, companies, assets, income, etc. for all collection staff and occasionally assists in collections.

Qualifications:

  • Education:
  • High school graduation
  • Experience:
  • Three years of skip tracing experience including exposure to collections
  • Special skills and/or requirements.
  • Basic knowledge of Collection Practices and Consumer Protection Act, the Young Offender and Parental Responsibility Act, and the civil court system
  • A developed list of usable contacts is required
  • Proficient in applicable office software
  • Excellent oral and negotiation skills
  • Proven skip tracing abilities-result orientated
  • Demonstrated working knowledge of numerous personal and company information data sources. This includes, but is not restricted to, credit reports and the internet
  • Must pass a criminal record check
  • Strong analytical and organizational skills
  • OR an equivalent combination of the above

Special Accounts Investigator
Work Location: Winnipeg

Under the general supervision of the Special Accounts Supervisor, is responsible for locating individuals/businesses, whose whereabouts are not attainable from "Basic Sources", for the purposes of subrogation, investigation, civil litigation and Crown prosecutions. For subrogation cases will also attempt to collect from the individuals who are in default. Will also act as the primary trainer for all collection staff.

Qualifications:

  • Education:
  • Grade 12
  • Enrolment in the F.C.I. (Credit Management) course preferred
  • Experience:
  • A minimum of three (3) years of full time skiptracing experience with at least one (1) year of collection experience
  • Or an equivalent combination of education and/or experience
  • Special skills and/or requirements:
  • Basic knowledge of Collection Practices Act and Consumer Protection Act
  • Basic knowledge of the court system
  • A developed list of usable contacts is required
  • Demonstrated working knowledge of the Microsoft Office system
  • Strong interpersonal and negotiation skills
  • A proven ability to use various collection approaches ranging from soft to very aggressive, results orientated.
  • Ability to train peers and superiors

Senior Collection Officer
Work Location: Winnipeg

Under supervision the incumbent is primarily responsible for recoveries of claims involving individuals who are in breach or uninsured situations /or vandalism, theft, arson, or fraud.

Qualifications:

  • Education:
  • Grade 12
  • Total of 4 course credits from:
    - Insurance Institute of Canada
    - Case Management Certificate Program
    - Management Studies Certificate Program
    - Credit Institute of Canada (F.C.I.)
  • Experience:
  • Four years of office experience including 2 years in a Claims/Collection environment
  • Or an equivalent combination of education and/or experience
  • Special skills and/or requirements:
  • Strong organizational skills
  • Strong investigation and negotiation skills
  • Demonstrated analytical & decision making skills
  • Strong oral and written communications skills
  • Strong interpersonal skills
  • Solid working knowledge of the MPIC Act, Regulations, HTA, Subrogation Procedures and the legal system
  • Solid understanding of Driver’s Licences (Refuse to Renew/Suspensions) and plate suspensions in regards to collections
  • Knowledge of court proceedings, legal documents and Young Offenders Act
  • Knowledge of insurance laws in various jurisdictions (preferred)
  • Must pass a criminal record check
  • Must hold a valid Manitoba Driver’s licence
  • Ability to travel in Manitoba