As the COVID-19 (coronavirus) pandemic continues to evolve, Manitoba Public Insurance is committed to serving Manitobans while doing everything possible to ensure the safety of our customers and staff.
In doing our part to help flatten the COVID-19 curve, we are abiding by social/physical distancing guidelines at all of our service centres that are open to the public. In addition, many transactions can now be completed online or over the phone, and we have enabled a majority of our employees to work from home.
Going forward, we will continue to follow the recommendations from Manitoba Health, Seniors and Active Living.
Should you require assistance during this time, we encourage you to call our Contact Centre at 204-985-7000 or 1-800-665-2410, reach out to your Autopac agent, or explore our online self-service options.
For the safety of our staff and customers we will continue to follow physical distancing guidelines and we ask that all customers please allow for a two-metre (six-foot) distance from other customers and staff. We also ask that all customers who have travelled outside of western Canada (British Columbia, Alberta, Saskatchewan, and the Yukon, Northwest and Nunavut territories) or Northwestern Ontario (defined as west of Terrace Bay) in the last 14 days do not visit our Autopac agents or MPI service centres until their self-isolation period has ended and they are feeling well.
Most payments, including most driver’s licence charges, policy fees, registrations, premiums and overdue amounts can be made online with a credit card or through online banking with your financial institution. (See our Transactions & Payments section below for more details.)
In alignment with provincial public health recommendations, masks will be mandatory at all MPI locations for both staff and customers, effective Wednesday, September 9.
Signage will be posted at entrances of all locations to remind customers of this requirement.
All customer-facing employees will also wear masks when interacting with the public – this includes front counter staff and estimators.
As part of the Winnipeg Region moving to Orange: Restricted on the Manitoba Pandemic Response System, we have made some changes for locations in this region, effective Monday, September 28.
At all Winnipeg locations (including our Physical Damage Compound) and the Selkirk Service Centre, along with our precautions including enhanced cleaning and plexiglass barriers, we will continue to monitor capacity as needed.
Customers visiting these locations, must adhere to the following guidelines:
Effective June 15, MPI service centres have resumed their regular hours. You can find each location’s specific hours of operation here.
Our Contact Centre has also adjusted its hours of operation: 8 a.m. to 6 p.m., Monday to Friday and 8:30 a.m. to 4:30 p.m. on Saturdays.
Our Dauphin Service Centre and Swan River Claim Centre reopened effective Monday, June 8.
Winnipeg’s Bison Drive Service Centre reopened to customers on June 15.
Our The Pas Claim Centre reopened to customers on Aug. 10.
Our Main Street Service Centre is closed until further notice as it is currently operating as a drive-thru COVID-19 testing centre.
Last updated: September 30, 2020
Recognizing that many Manitobans have been financially impacted by COVID-19, MPI has worked with the Government of Manitoba to provide rebates to policyholders totalling approximately $110 million from both the Basic and Extension lines of business.
Customers will receive rebates for their insurance costs from last year and also from current year's COVID-19 period. The rebate is expected to be around 11 per cent, or between $140 to $160 per average policyholder.
Rebate cheques have been mailed to all eligible customers. See more information on rebate cheques here.
Last updated: June 11, 2020
Manitobans are now able to conduct many transactions by phone with Autopac agents, including:
Most payments, including most driver’s licence charges, policy fees, registrations, premiums and overdue amounts, can be made online with a credit card or through online banking with your financial institution.
Please note: If you are making a phone or online payment through your financial institution, please use your customer number as your account number during set up.
If you’re unsure of which payment options are available to you, please look at your latest statement.
If you have an Annual Statement of Account, most payments can be made here.
Please note: If you are paying online through Online Services, follow the process below that applies to you:
If you need help locating your document number (DD/REF) or customer number, examples of where these numbers can be found are provided on Online Services.
If you have a Renewal Notice (that says you are required to visit in person and/or need to have your photo taken for your driver’s licence, pictured below), call your Autopac agent.
All Manitobans are grateful for the efforts of professional truck drivers, especially those who travel outside Manitoba to ensure that our province continues to receive critical goods and supplies during the COVID-19 pandemic.
In recognition of the important role played by Class 1 drivers, we have created special processes for all Class 1 drivers to do business with MPI over the phone and online. This includes making payments, requesting commercial driver abstracts, renewing a driver’s licence, registration or insurance and more.
You can find all the details here.
Last updated: August 11, 2020
We have resumed driver testing services for the following classes:
Class 2-6 road tests
We resumed booking new road tests for Classes 2-6 on July 8 with the following changes:
For Winnipeg service centres:
In order to effectively manage the high interest in booking new road tests, available appointment slots for Classes 5 and 6 will be made available every Wednesday at 9:00 a.m. until we are able to work through the appointment backlog. When all the available appointments are filled, new appointments will not be made available until the next Wednesday. Cancelled appointment slots will also not become available until the next release date.
For service centres outside of Winnipeg, including Brandon: As of July 9, we have worked through the backlog of previously scheduled tests for locations outside of Winnipeg and road test appointments will be available as per our usual process throughout the week, based on availability. Please note: Road tests must be booked at your closest location. Winnipeg residents must take their Class 5 road test at a Winnipeg service centre.
Customers are encouraged to book Class 5 and 6 road tests through MPI’s Online Services. To assist customers who either cannot or do not wish to visit an Autopac agent or service centre during the COVID-19 pandemic, MPI is allowing customers to perform certain critical transactions, such as booking driver testing services, over the phone or by email with their Autopac agent. Road tests can also be booked in person at Autopac agents or MPI Service Centres.
Mobile testing: In the coming weeks, we will resume driver testing services at many of our mobile testing locations throughout the province. Find the specific locations here.
Prior to starting a road test for Classes 2-5, customers must:
Prior to starting a road test for Class 6, customers must:
Class 1 road tests
We resumed booking Class 1 road test the week of June 1 with the following changes:
Knowledge tests (All classes)
We resumed booking new knowledge tests for all licence classes the week of June 1 with the following changes:
If customers are not able to comply with the outlined requirements for their class or test type, the test will be cancelled immediately and rebooked for a later time.
Detailed requirements can be found on our COVID-19 Driving Tests page.
We have cancelled all enhanced ID interview appointments until further notice. Once we are able to resume interviews, customers will be able to re-schedule their appointments.
Our regular procedures have resumed.
Last updated: August 10, 2020
Our regular procedures have resumed.
Last updated: August 26, 2020
We have made adjustments to our claim and estimating process to ensure the safety of our customers and staff. However, our goal remains to ensure our customers will not be without a vehicle, or in a rental vehicle for a lengthy period after a claim is made. As such, we encourage customers to call in and report any vehicle claims they may have.
Please note the following updates to our processes based on the condition of your vehicle:
If you are making a claim for a vehicle that is still safe to drive, you can continue driving it and have it estimated when we are able to resume regular operations.
However, if you choose to have your drivable vehicle repaired at this time, you can visit any Accredited or Direct Repair shop to have it estimated and repaired.
Photo-based estimating is an option for customers who choose to visit a non-Direct Repair shop. Estimators have been assigned to work with repair shops in creating estimates based on photos.
Claims for non-drivable vehicles will follow our existing processes. They are towed to our compound at our Physical Damage Centre to limit social interaction during the process.
As previously announced, all adjusting appointments are now being conducted over the phone, rather than in person.
Should you have any questions about an open claim, please contact your adjuster for the most up-to-date information.
In-person adjusting appointments are being transitioned to be completed over the phone. Adjusters will be contacting impacted customers with appointments directly with more information.
We have implemented a new program to allow for the cleaning and disinfecting of vehicles before repairs start, and after repairs are complete. The pre- and post-repair cleaning/sanitization will consist of surfaces frequently touched by a customer, including but not limited to:
Last updated: May 1, 2020
All in-person salvage viewing and auctions at MPI's Physical Damage Centre, located at 1981 Plessis Road, are temporarily suspended. Auctions will now be held in an online format until further notice.
In addition, some rural storage facility locations where salvage tender items are listed may be closed and/or not be allowing public viewing at this time. We recommend calling any location where a salvage tender is listed to confirm their status and/or any changes to their viewing availability.
You can find the current tender listings here.
Driver Z is now offered as a modified program, with virtual classes replacing in-person classes and additional safety precautions for in-car instruction. You can find more information here.
Last updated: September 3, 2020
Due to COVID-19 concerns, we have postponed all upcoming DriVR-X events until further notice.
If you have any questions, please contact the Community Relations department.