Driving tests during COVID-19

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Class 2-6 road tests

Booking of Class 2-6 road tests will resume on July 8, 2020.

In order to effectively manage the anticipated high interest in booking new road tests, particularly for Class 5, available appointment slots will be made available every Wednesday at 9:00 a.m. until we are able to work through the expected backlog. When all the available appointments are filled, new appointments will not be made available until the next Wednesday. Cancelled appointment slots will also not become available until the next release date.

As we have contacted all 4,300 customers who had previously scheduled road tests that were cancelled due to COVID-19, we are now able to begin offering new appointments to eligible customers. Customers who had a test cancelled will continue to be accommodated if they have yet to reschedule their appointment.

Customers are encouraged to book Class 5 and 6 road tests through MPI’s Online Services. To assist customers who either cannot or do not wish to visit an Autopac agent or service centre during the COVID-19 pandemic, MPI is allowing customers to perform certain critical transactions, such as booking driver testing services, over the phone or by email with their Autopac agent. Road tests can also be booked in person at Autopac agents or MPI Service Centres.

Prior to starting a road test for Classes 2-5, customers must:

  • Maintain physical distancing (minimum of 2 metres/6 feet) when possible.
  • Provide and wear their own mask (non-medical masks are permitted).
  • Answer questions to ensure they have not been exposed to COVID-19 or are experiencing respiratory illness symptoms.
  • Sanitize all touchpoints in their vehicle.

Prior to starting a road test for Class 6, customers must:

  • Maintain physical distancing (minimum of 2 metres/6 feet) when possible.
  • Answer questions to ensure they have not been exposed to COVID-19 or are experiencing respiratory illness symptoms.

If customers are not able to comply with the outlined requirements or show any symptoms of a respiratory illness (coughing etc.), the test will be cancelled immediately and rebooked for a later time.

Class 1 road tests

Booking of Class 1 road tests will resume beginning the week of June 1, 2020.

Customers will be able to book appointments in person at one of our locations or at an Autopac agent’s office.

Due to COVID-19, customers who cannot, or prefer not to visit a location in person, will be temporarily permitted to book appointments over the phone or via email with an Autopac agent.

We have updated road test procedures during COVID-19 for the protection of both our customers and our staff. Prior to starting the road test, customers must:

  • Provide and wear their own mask (non-medical masks are permitted)
  • Answer questions to ensure they have not been exposed to COVID-19
  • Sanitize all touchpoints in their vehicle

Knowledge tests (All classes)

Booking for new knowledge tests will resume beginning the week of June 1, 2020.

Customers will be able to book the appointments in person at one of our locations or an Autopac agent’s office as well as through Online Services (for Classes 5 & 6).

Due to COVID-19, customers who cannot, or prefer not to visit a location in person will be temporarily permitted to book appointments over the phone or via email with an Autopac agent.

We have updated knowledge test procedures during COVID-19 for the protection of both our customers and our staff. Knowledge test applicants must:

  • Arrive at least 15 minutes prior to their scheduled appointment, park in any available parking stall and check in at the front entrance doors if there is a line up
  • Provide their identification (passport, PR card, birth certificate, etc.) and sanitize their hands
  • Provide their own pen to complete their paper test

If customers are not able to comply with the outlined requirements, the test will be cancelled immediately and rebooked for a later time.