Bodily Injury and Fatality Claim Appeals > An Overview
Our aim is to treat our customers fairly and consistently and we make every effort to explain the rationale behind our decisions. On occasion, disagreements about entitlements or payments arise. The first step in attempting to resolve the matter is to discuss the decision with your case manager.
If the matter cannot be resolved with your case manager, the next step is to ask the Internal Review Office (204–985–8000) to review the decision. This office operates independently of Injury Claims Management. You have 60 days from the time you receive a decision letter to request the Internal Review Office conduct a review. The request for a review must be in writing.
If you are not satisfied with the outcome of the internal review, you can appeal to the Automobile Injury Compensation Appeal Commission (AICAC). The Commission (204–945–4155) is completely independent from Manitoba Public Insurance. You have 90 days from the date you receive the Internal Review Office decision to file a written appeal with the Commission.
You could also seek assistance from the Claimant Adviser Office in preparing your appeal. This office (204–945–7413) operates independently of both Manitoba Public Insurance and AICAC, and its services are free.
Your case manager can explain your available options.
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