If you cannot find a participating eGlassClaim shop near you, call us:

Have this information ready when you call:

• the driver’s licence document number of the registered vehicle owner (if the registered vehicle owner does not have a driver’s licence, you may use the customer number located on the vehicle registration)
• the vehicle registration
• the date/approximate time of day the original damage occurred
• the vehicle’s licence plate number and Autopac policy number, along with the details about any other insurance you may have and your customer number
• the name of the repair shop that will be repairing your windshield or glass

If the vehicle is registered to a company, you will need a customer number, located on the vehicle registration.

We’ll fax our approval to the repair facility if all the required information can be verified by us over the phone.

Where do I find my driver’s licence document number?

• On a one-piece driver’s licence
• On a two-piece driver’s licence