June 3, 2011

Manitoba Public Insurance launches contingency measures during postal strike

With the disruption in postal services, Manitoba Public Insurance continues to implement our contingency plan to ensure its customer service is maintained.

Claim, refund cheques and other important business mail will be sorted by customers' postal code and distributed to Manitoba Public Insurance Service Centres/Claim Centres relevant to each customer's postal code for pick-up.

Customers will need to show identification at the time of pick-up.

Manitobans can visit Manitoba Public Insurance’s website to determine which Service or Claim Centre is matched to their postal code. The site also has information about obtaining other documents such as identification cards and driver’s licences.

"Servicing our customers' needs with minimal disruption during this postal disruption is our first priority," said Marilyn McLaren, President/CEO of Manitoba Public Insurance.

"The Corporation has arranged alternate methods of delivery to ensure our customers continue to receive their claims and refund cheques, income replacement payments, Enhanced Driver's Licences, Basic Identification Cards or Enhanced Identification Cards. These same methods are also in place to ensure our vendors can continue to receive their payments as well."

During the postal disruption customers are still expected to make their payments on or before the due date. Manitoba's more than 300 Autopac agents continue to provide licensing and auto insurance requirements for customers.

Manitobans are also encouraged to visit Manitoba Public Insurance’s website, for updates regarding customer service.