Bodily Injury and Fatality Claim Appeals > Manitoba Public Insurance Internal Review
If you choose to appeal our decision, our Internal Review Office, completely independent of the Claims department, conducts your review.
You can get a copy of the Application for Review of Injury Claim Decision form from any Manitoba Public Insurance Service or Claim Centre or you can call the Internal Review Office at 204-985-8000 in Winnipeg (outside of Winnipeg toll free at 1-800-493-9993). Special assistants in the Internal Review Office can answer any questions you have.
On the form, describe the decision you want to have reviewed and the reasons why you believe it's wrong. You can include any documents, such as a doctor's report, to support your position. If you don't have the documents to attach to the form, make sure you list the documents that you'll be sending later.
The review officer assigned to your file won't start the review until your full application is received, including all your supporting documents. Remember that you must ask for the review within 60 days of receiving your case manager's decision.
If you'd like to meet with the review officer to explain your situation, check the box marked "hearing" on the Application for Review form. The Internal Review Office will contact you to set up a meeting. You can bring someone with you to this meeting, ask someone to represent you, or talk to the review officer on the telephone, whichever is most convenient.
Whether or not you choose to speak to the review officer, he or she will thoroughly examine your file. The review officer can also conduct an investigation to get more information. After the investigation is complete, your review officer will either agree with or overrule your case manager's decision.
You'll receive the review officer's decision by registered mail. If you don't want to accept this decision, you can appeal it to the Automobile Injury Compensation Appeal Commission (AICAC). You have 90 days from the time you receive the review officer's decision to write to AICAC and request an appeal.
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