Some events require that the status of your EDL or EIC or information on your EDL or EIC be changed, such as:
For any of these changes, you must visit any Autopac agent or Manitoba Public Insurance Service Centre across the province in person. No appointment is necessary.
You will not be asked to sign a new Consent to Information Sharing Form or repeat the interview; however, if you are requesting a name change, you will be required to present acceptable name change documentation (outlined in Appendix A). A new photograph will also be taken for any change you are reporting, as an FRS check will be run on the new photo to ensure it matches your previous photo(s) on Manitoba Public Insurance’s files (as an added measure to prevent identity theft).
If your card is lost or stolen, Manitoba Public Insurance will transmit this information to CBSA through the same secure, encrypted network that is used to send cardholder information to CBSA when a person’s EDL or EIC is activated. The CBSA will then log the unique serial number of your EDL or EIC, the date of card issuance, the issuing province (i.e., Manitoba) and a “reason code” (to indicate whether the card is “lost” or “stolen”) in its Lost Stolen Fraudulent Database. This database already exists and is used by Canadian Border Officers to identify and stop people who are attempting to cross the Canadian border using a stolen or fraudulently obtained document. None of your other EDL or EIC information will be included in this database. Subsequently, your replacement EDL or EIC will be produced and mailed to you for activation.
You may also choose to surrender your Manitoba EDL or EIC at any time. If you no longer want to hold a Manitoba EDL or EIC, you may visit any Autopac agent or Manitoba Public Insurance service location across the province in person. No appointment is necessary. It is important to note, however, that if you want Manitoba Public Insurance to destroy your card securely (to prevent identity theft) you must go to a Manitoba Public Insurance Service Centre to surrender the EDL or EIC. If you go to an Autopac agent, your card cannot be taken from you and you will need to destroy it on your own.
It is important to note that, if you surrender your EDL or EIC, your personal information will still be kept for the retention periods noted in the Retention of personal information section of this Guide.