Customer Service and Value

• Sixth year in seven with no rate increase
• Handled record numbers of claims
• Opened two new claim centres in rural Manitoba
• Integrated driver and vehicle licencing operations without service interruption
• Business units met or exceeded Customer Service Standards 96.8 per cent of the time
• Returned 87 cents of every premium dollar to Manitobans in the form of claims benefits

Financial Management

• Earned $94.9 million in investment income, reducing the cost of every premium by an average of $98 per policy
• Operating costs maintained at less than 50 per cent of the Canadian insurance industry average
• Protected Manitobans from unforeseen events and increased financial stability by increasing Rate Stabilization Reserve to $135.8 million
• Increased sales of Autopac Extension and Special Risk Extension products by 14 per cent

Road Safety

• Increased Driver Education enrolment to nearly 14,000 students
• Performed nearly 5,800 interventions to improve driving habits
• Participated in more than 300 presentations reaching over 15,000 Manitobans
• Strengthened partnerships in the community to deliver more accredited training in Manitoba than ever before

Economic Contribution

• Generated more than $618 million in economic activity and 10,000 direct and indirect jobs in Manitoba
• Returned more than $456 million to the Manitoba economy through the purchase of local goods and services
• Purchased $53 million more bonds to support Manitoba municipalities, schools and health care facilities, bringing total investment in this province to more than $850 million since 1971
• Provided funding and support to more than 150 community organizations

Affordable, Stable Rates

• Manitoba auto insurance premiums have grown at a slower pace than the Consumer Price Index and have increased significantly less than Canadian auto insurance premiums overall