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| Letters |  |
Year-End Summary |
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Chairperson's Message |
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President's Message |
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Driving progress, delivering value |
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Management Discussion |
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Financial | |
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Since the early 1990s, Manitoba Public Insurance has continued to build and enhance a customer-centric model of business for meeting the licensing, registration and insurance needs of Manitobans. Today we have a holistic view of our customers and their vehicles, which has enabled us to provide products and services that are responsive to their needs and relevant to their changing expectations and our changing communities. We have also been driven to ensure we are available to serve Manitobans where and when they need us, and to reduce unnecessary or lower value interactions.
The merging of Driver and Vehicle Licensing with Manitoba Public Insurance in 2004 provided an opportunity to significantly increase value to Manitobans. The management team, with the full support and guidance of the Board of Directors, made the decision to maximize that opportunity by fully integrating the new Drivers and Vehicles Act (DVA) administrative responsibilities with our business.
To that end, we began work on a number of initiatives to improve service and access in ways that would not have been possible without the merger. These improvement initiatives have primarily been funded with excess retained earnings from the competitive lines of business.
Since 1971, Manitoba Public Insurance has provided guaranteed access to high quality auto insurance in an integrated manner with licensing and registration. In 2006, when driver licensing services were integrated with Autopac services, this immediately improved service and also set the stage for the more meaningful service improvements we introduced during this last year.
One of the ways we’ve improved service is by transitioning Claims Centres into Service Centres. This new service model provides a wide range of services under one roof, in more communities across the province.
This year, we’re also pleased to report the launching of the one-piece driver’s licence, as well as the Enhanced Identification Card, Enhanced Driver’s Licence and the Manitoba Identification Card. These were important initiatives for the Province to ensure that its citizens continued to have the ability to easily and affordably visit their neighbours to the south, in the face of changing U.S. border requirements.
We’ve also implemented a new, multi-year licence and policy renewal process which reduces unnecessary visits to an Autopac agent or Service Centre. In doing so, we worked closely with the Insurance Brokers Association of Manitoba, and have its full support, as they also saw the value of streamlining visits for customers.
And one of our biggest achievements this year is the implementation of Driver Safety Rating (DSR) – an easy-to-understand program which improves the link between Autopac premiums and driving behaviour.
Most of our customers make use of multiple aspects of Manitoba Public Insurance products and services and as a result have been positively affected by these changes. From an internal perspective, the line of business that has been the greatest beneficiary of the enhancements made possible through the merger is the basic compulsory Autopac program. Basic Autopac ratepayers have and will continue to receive meaningful financial savings through the efficiencies of the new multi-year policy renewal process. And, long-term safe drivers will receive deeper discounts through DSR.
To do great things, you need a great team. I’d like to thank our Board of Directors for their support and guidance as well as our dedicated staff who consistently deliver on our promises with enthusiasm and professionalism.
We will continue to look for opportunities to improve our service, to be more innovative and efficient and stay at the forefront of the industry.
Marilyn McLaren
President and Chief Executive Officer
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